Swedish, Customer Support Agent (Permanent, Hybrid, Monday to Friday)

Company Description

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.  

We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.  

As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

Job Description

Are you passionate about helping people and creating outstanding customer experiences? If so, Bosch Service Solutions is the place for you.

Here, you will have the opportunity to become the voice of Bosch, connecting customers with our products, services, and innovative technologies while delivering exceptional support across a wide range of business areas.

As a Customer Service Representative, you will be a key point of contact for customers, providing guidance, resolving inquiries, and ensuring that every interaction reflects the quality and values of the Bosch brand. You will work closely with different Bosch businesses, functions, and departments, helping customers find the right solutions and creating a seamless experience at every touchpoint.

In this role, you will utilize your communication skills to provide outstanding customer service and support in an international and collaborative environment.

• Manage incoming customer contacts via phone, email, and other communication channels: Handle inquiries professionally and efficiently, ensuring customers receive timely and accurate support.

• Provide information, answer questions, and guide customers to the right solutions: Assist customers with product and service-related inquiries, explain processes, and connect them with the appropriate Bosch teams when specialized support is required.

• Coordinate case management and escalations: Create, document, and follow up on customer cases, ensuring that complex issues are directed to the relevant departments and resolved effectively.

• Collaborate across Bosch businesses and functions: Work closely with various teams and stakeholders to deliver a seamless customer experience and contribute to continuous service improvement.

• Act as a Bosch brand ambassador: Build positive relationships with customers through empathy, professionalism, and a solution-oriented mindset, helping to strengthen customer satisfaction and brand reputation.

• Contribute to a positive team culture: Join a diverse and international team where collaboration, knowledge sharing, and mutual support are key to success.

You bring the passion, and we'll give you the training. This role includes a comprehensive company-paid onboarding and training program designed to help you become an expert in Bosch products, services, customer support processes, and internal procedures.

If you are looking for an opportunity to develop your customer service career within a global and innovative company, and enjoy working in a dynamic international environment, we encourage you to apply and join Bosch Service Solutions.

What we offer: 

• Immerse yourself in an international network and take advantage of diverse opportunities within a global employer, including training and internal growth.
• Enjoy a full-time position with a long-term contract. Your recruiter will give you more details on this. 
• Work Monday to Friday – Weekends free. This means more time for your adventures. We work 39 hours per week. Monday to Friday from 07:30AM to 03:30PM, fridays until 14:30.
• Experience the freedom of a remote work setup: Work only five days per month in the office. 
• Access exclusive employee discounts on Bosch Power Tools and Home Appliances, perfect for your next DIY project or home upgrade.
• Thrive in a fun, rewarding working environment that encourages creativity and innovation.
• Free psychological support in English or Spanish.
• Weekly free fruit in the office to stay refreshed.
• Access to private health insurance at a reduced price under Bosch’s insurance policy.
• Annual Christmas box (this year may arrive late, but youll get it in december 2026). 
• 32 calendar days of paid holidays per year.

Qualifications

-Previous customer service experience is desirable but not essential
- Strong problem-solving skills and ability to handle customer queries with empathy
- Positive attitude and willingness to learn
- People Person - you enjoy working in a collaborative team environment
- Tech savvy and analytical
- C2 level in Swedish, Fluency in English. 
- Candidates must be based in Barcelona and hold a NIE number. 

Additional Information

Diversity is an integral part of our corporate strategy and is anchored as one of our values in the “We are Bosch” mission statement. For us, diversity is reflected in the uniqueness of our associates, their personalities, experiences and perspectives. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair, inclusive, and free from bias. We are committed to hiring individuals regardless of culture, generation, race, religion an belief, neurodiversity, gender identity, sexual orientation, or disabilities.