Customer Loyalty Coordinator

Company Description

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures. 

From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.

It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering. 

As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out. 

If that sounds like something you’d like to be a part of, we’d love to meet you. 

Come and work #LikeABosch at Worcester Bosch.

Job Description

We are excited to offer you the opportunity to join our Sales department as a Customer Loyalty Coordinator!

In this role, you will be responsible for:

Providing frontline support to our customers (Installers) who are signed up to our Loyalty Scheme VAULT. This includes tasks that will support both the wider department and the sales team to drive business.

The role is varied, fast paced and will encompass all aspects of customer query handling, from the general loyalty scheme management, current campaigns and promotions to registrations and the digital tools.

Interested? Upload your CV today!

Qualifications

Skills & Attributes:

• Good communication skills, both written and verbal, with a proactive approach to sharing information. 
• Ability to work well independently and as part of a team, supporting others to achieve a common goal.
• Excellent standards of literacy and numeracy, with the ability to proof read accurately.
• Strong organisational and planning skills, with high attention to detail.
• Flexible approach to work to meet varying workloads, pressures and deadlines.
• Focused on the customer and providing best-in-class support services.
• Innovative approach to problem solving, developing solutions to improve working methods and return on investment.

Additional Information

Deadline for Applications: 11th September 2026

Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.

Working Hours: 37 hours per week – standard working pattern of 08:30 – 17:00 Monday to Thursday and 08:30 – 16:30 Friday with a 1-hour lunchbreak

Working with us comes with the following benefits:

• Hybrid working options available
• 25 days annual leave per year plus bank holidays – additional service days accrued after 5 years
• Eligibility for our Company Performance Bonus
• Enhanced pension contributions
• Access to the Perkbox and My Benefits platforms giving access to discounts, group income protection and death in service benefits
• Employee Assistance Programme and Virtual GP
• Discounts on products from across the Bosch Group
• Subsidised onsite café and canteen
• Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years’ service you gain eligibility for funding up to £150 per annum to support your personal wellbeing
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Cycle to work scheme with discounts on push-bikes, e-bikes and accessories
• Policy to support growing families
• Access to self-service training platform containing over 200 Bosch approved programmes
• Networking opportunities across Bosch UK including a mentoring programme
• And more!

We welcome applications from a range of candidates but please note that to apply for this position you must have the right to live and work in the UK from the start date of employment and for the duration of your employment.