[BD] IT Operations & Support Lead

Company Description

The Bosch Group is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology.

The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth.

Bosch Global Software Technologies Company Limited (BGSV) is 100% owned subsidiary of Robert Bosch GmbH - one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions.

Starting its operation from 2010 at Etown 2 in HCMC, BGSV is the first software development center of Bosch in Southeast Asia. BGSV nowadays have over 4,000 associates, with a global footprint and presence in the US, Europe, and the Asia Pacific region.

With our unique ability to offer end-to-end solutions that connect sensors, software, and services, we enable businesses to move from the traditional to digital or improve businesses by introducing a digital element in their products and processes.

Job Description

Build the Future of Intelligent Workflows

We’re redefining how Bosch works.

Our global product team is evolving to be a best-in-class workflow platform that serves as the backbone for 500,000+ users worldwide. Built on advanced low-code/no-code (NCLC) and accelerating with GenAI, this platform is entering its next chapter becoming truly AI-native, smarter, faster, and more intuitive at scale.

We’re looking for a Senior IT Product & Service Manager (PSM) who combines strong product ownership with execution mindset. The role requires understanding of complex architectures, experience in technology leadership, and responsible for strategic decisions.

You’ll work closely with engineers, designers, and business leaders to turn vision into product functions and features using Agile principles to move fast, stay focused, and deliver meaningful outcomes.

If you’re driven by impact, energized by complexity and standardization for efficiency, and ready to lead at global scale join us.

Key Responsibilities:

• Product Vision & Strategy:
  Define and own the product vision, positioning, and roadmap, aligned with long term digital strategy.
  Drive prioritization and investment decisions that balance value, risk, cost, and scalability.
  Stay up to date with market trends, competitive landscape, and emerging technologies to identify opportunities and risks.
  Continuous improvement mindset, encouraging the team to explore new ideas and approaches.
• Continuous Workflows Platform Migration:
  Lead the migration of legacy technology to Next Gen platform, leveraging new AI frameworks & solutions.
  Ensure seamless transitions with change management best practices.
  Manage keystakeholder expectation, and customer satisfaction.
   
• Service Provisioning:
  Ensure service reliability, performance, and SLA alignment.
  Implement data driven monitoring and analytics to steer decisions and outcomes.
  Drive operational excellence through simplification and efficiency.
   
• Technical Expertise & Requirements Management:
  Translate business and user needs into clear, feasible technical requirements aligned with desired outcomes, driven by data.
  Provide technical expertise and guidance on software architecture, cloud infrastructure, and no-code/low-code platforms.
  Understanding the workflow product is preferable, stay ahead of the latest industry trends and technologies to ensure the platform remains cutting-edge.
   
• Product Lifecycle Management:
  Own the entire product lifecycle: ideation → build → scale → optimize → sunset.
  Drive continuous improvement and innovation by gathering and analyzing user feedback, conducting user research, and A/B testing.
  Monitor key performance indicators (KPIs) to measure product success and inform data-driven decision-making.
   
• Stakeholder & Vendor Management:
  Act as a trusted product manager for global business and technology stakeholders.
  Secure alignment and buy in for roadmap, priorities, and change.
  Manage strategic vendors and technology partners with a focus on quality and long-term value.

Additional Responsibilities:

• Product Architecture:

• Ensure product is designed for high availability, performance, and maintainability.

• Security and Compliance:

• Collaborate with security teams to ensure product adheres to security best practices and compliance requirements.
• Stay informed about evolving security threats and proactively address vulnerabilities.

• Agile Leadership:

• Empower teams to self-organize, make data-driven decisions, and deliver value iteratively.

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• 10+ years in technical product management for complex enterprise solutions.
• Strong experience in software architecture and cloud technologies.
• Knowledge of low-code/no-code platforms and workflow systems.
• Understanding of AI technologies and business applications.
• Strong stakeholder management and leadership skills.
• Experience working with global teams and vendors.
• Strong communication and problem-solving skills.

Nice to have

• Experience with workflow automation platforms.
• Knowledge of emerging cloud and AI technologies.
• Agile/Scrum experience.

Additional Information

This position will be contracted through Bosch’s external vendor under a one-year agreement.