Customer Service Agent & back office for Leasing company - German/Deutsch - INTERL

Company Description

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.  

We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.  

As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

Job Description

Are you driven by a passion for technology and the thrill of the automotive world? If you find excitement in tech, engines, motors, and the innovation behind them, we invite you to explore a rewarding opportunity with Bosch Service Solutions.

Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You don’t need extensive experience, what matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided, you’ll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company. 

SCOPE:

Responsible for processing a high volume of incoming customer- and service-related tasks with high speed and accuracy. Works efficiently across multiple systems and tools, ensuring that all data is entered, updated, and completed correctly and on time. Supports the Customer Service team by maintaining high data quality, structured workflows, and reliable case handling

RESPONSIBILITIES: (not limited to) 

• Enter and update customer, contract, invoice, and service data quickly and accurately in various systems (ERP, CRM, client portals, internal tools).

• Work simultaneously with multiple systems to complete incoming tasks efficiently.

• Process requests coming from different channels (e-mail, workflow tasks, portals, internal departments) in a fast and structured way.

• Validate information from requests, identify missing data or data that needs to be changed, and ensure correct fulfillment of each case.

• Identify unclear, inconsistent, or special cases early and report/escalate them to the responsible team before executing the task.

• Support Customer Service Delivery by providing accurate data and reliable process execution to improve the customer experience

• Follow defined processes and service-level timelines to ensure consistent handling.

• Ensure clean documentation for follow-up, transparency, and quality checks.
 

You bring the passion, and we'll give you the training. This role includes a company-paid training in English of 2-3 weeks so you can become an expert in vehicles, customer support, and internal procedures.


DESIRED COMPETENCIES:

• High processing speed with strong accuracy and attention to detail.

• Ability to manage a high volume of simultaneous tasks.

• Strong multitasking skills across several tools and systems.

• Fast learning ability for new tools, systems, and workflows.

• Reliable, structured, and solution oriented.

• Good judgement for recognizing unclear or special cases.

• Clear and concise communication skills.

• Ability to stay calm and efficient during peak workloads.

If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team.
 

What we offer:

1. Work from Monday to Friday, 39hs per week (Weekends off!) with 2 schedule options:

   1. Monday to Thursday, 7:30 AM - 3:30 PM; Friday, 7:30 AM - 2:30 PM

   2. Monday to Thursday, 9:00 AM - 1:00 PM and 1:30 PM - 5:30 PM; Friday, 9:00 AM - 1:00 PM and 1:30 PM - 4:30 PM.

2. Hybrid work model if you live in the province of Pontevedra, Madrid, or Barcelona (with only 3 days of in-office work per month). Or the option to work 100% remotely if you live elsewhere in the country.

3. Comprehensive Training: As a member of our team, you'll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.

4. Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company.

5. Home Appliances: In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products. Furthermore, as part of our "BOSCHContigoMás" benefit program, our team members also have access to discounts offered by various international companies, enhancing their overall employee experience with us.

6. Contract Stability, long term oriented. 

7. Opportunity for after 6 months for work abroad within the EU for up to 30 days per year.

8. Competitive Salary: During the recruitment process, we'll discuss compensation details. 
    

Qualifications

• Minimum 1–2 years of experience in customer service, data processing, or back-office roles.

• Language skills: GERMAN: bilingüal + ENGLISH: C1 (working proficient/Fluent)

• Strong computer skills and ability to work with multiple systems at once.

• Fast learner for ERP, client portals, and internal tools.

• Customer service mindset with a focus on accuracy and timely execution.

• Ability to work efficiently in a high-volume environment

Additional Information

At BOSCH, we believe that diversity is a cornerstone of innovation and success. We are committed to creating an inclusive environment where all individuals, regardless of their background, identity, or experiences, feel valued and empowered to contribute their unique perspectives. We celebrate the differences that make us stronger and strive to foster a workplace that reflects the diverse communities we serve.

We encourage applications from individuals of all races, ethnicities, genders, sexual orientations, ages, abilities, and backgrounds. Our goal is to build a team that not only represents a variety of perspectives but also drives creativity and collaboration. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices are free from bias.

Join us in our commitment to diversity and inclusion, and help us create a workplace where everyone can thrive.