Japanese IT Service Desk Associate

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

Qualifications

• Preferably with minimum 6 months experience in an IT Service Desk, ideally in CI Hotline
• Excellent knowledge (oral and written) Japanese language (at least B2-C1 level)
• General IT Knowledge with focus on workplace IT
• Ability of cross-functional thinking and quick problem solving skills
• Excellent communicator and team player
• Customer service and solutions-oriented person, conveying genuine willingness to help
• Ability to work under pressure
• High degree of self-motivation and learning potential
• Amenable to work on day shift; weekends off and working onsite
• Can start asap

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.