Quality Assurance Engineer – Warranties Lab

Ciudad Juárez, CHIHUAHUA, mx5+ years

Company Description

Bosch was founded in Stuttgart in 1886 by Robert Bosch (1861-1942) and for more than 130 years has been distinguished by a unique corporate culture based on solid values that drive us to improve every day. Our products, present in a wide variety of fields, that contribute to improve the quality of life of millions of people.

Job Description

General description:

Assure coverage of warranty Lab tools and equipment for current and future needs (acquisition and installation).
Handling and storage of warranty returns
Analyze products (electrical) with comprehensive and correct analysis results (quality and timing)
Record analysis results in SAP/DACHs system database.
Provide technical support to warranty analysis lab technicians
Contributes to improve warranty analysis lab process and logistics
Participates in customer complaints meeting to provide technical failure explanations
Systematic failure overview using warranty analysis database to create analysis troubleshoot guide
Perform standardization of failures codes on warranty analysis database
Participate and support quality and environmental plant goals
Participate in audits (internal and external) as required
Participate in digitalization projects (plant and QMM projects)
Main contact with Lead Plants for current and new analysis process/equipment

Primary duties and responsibilities:

Product Analysis (80%)

Customer claims analysis (electrical) according to test flow approved by Lead Plant.
Test equipment SW/HW setup/installation
Communication with Development team for special analysis/Defect Not Found cases/new equipment
Continuous technical learning on current and new products
Detect trends on repetitive failures and report it to customer interfaces
Determine responsibility of defect cause of the customer returns (external/internal)
Usage of Hardware and Software diagnostics tools (CANAlizer, CANoe tools, etc)
Usage of electrical schematics and Gerber files for PC boards
Compliance of internal KPIs regarding analysis time and quality according with Bosch directives
Test Equipment procurement
Planning/scheduling of tests equipment calibration and maintenance
Create analysis report for each customer claim and upload it to SAP/DACHs system.
Inform Manufacturing team about internal defects
Handling/storage of customer claims according to customer/Bosch specifications
Disposal of material according to internal procedures.

Customer Claims

S&C’s : Analyze trends & events in order to kick-off activities with responsible departments to initiate ctivities to reduce S&C’s.

Digitalization

Participate in plant and QMM digitalization projects
Use of IA digital tools to detect failure known modes
Support JuP1 digitalization projects (i.e. SW implementation, bot/RPA creation,etc)

.Duties in QMM (20%):

Leadership/ CptM
Serves as a coach for new engineers & technicians
Supervise technicians

Functional excellence

Participate in CIP process with Customer Interface Eng. for warranty claims follow up.
Expert use of analysis tools/SW
Active participation and support to reach safety,quality,and environmental plant goals.
Active participation in internal and external audits as required
Knowledge and compliance to customer and Bosch requirements

Qualifications

Working Experience:

>5years of professional experience in failure diagnostic, product/test engineering, preferably in automotive industry incl. customer contact

Bachelor Degree: Electronics, Mechatronics, or related.

Key Skills:

Substantial product knowledge, analysis tools (eg Oscilloscope, multi-meter,…)
Customer Requirements
Communication skills, high initiative, independent style of working, structured & analytical approach, accountability/ reliability

Language (written and oral)

• English: Advanced.
• German: Preferred.

Additional Information

Bosch is constantly expanding its international presence, since for us cultural diversity represents one of our greatest strengths. We are continuously promoting the growth of our more than 17,000 associates, who develop their full potential in one of the highest quality companies in technology. We value the balance between personal and work life as one of the main tools to improve the creativity and productivity of our associates.

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

We invite you to watch this video: Bosch Juarez

Get to know more about how we work at Bosch and our new open positions on our social networks:

Facebook: Bosch Talento México

Instagram: Bosch Campus México

LinkedIn: Bosch México

Work #LikeABosch

PARQUE INDUSTRIAL RIO BRAVO

For internal candidates (Bosch associates), remember to fill and attach your internal application form. (Encuentralo en Catalogo de RH).

We invite you to watch this video: Bosch Juarez

Get to know more about how we work at Bosch and our new open positions on our social networks:

Facebook: Bosch Talento México

Instagram: Bosch Campus México