Team Lead – Service Engineering Support

Boeing

UKR - Kyiv, UkraineSenior5+ years

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Company:

Boeing Ukraine LLC

Boeing Ukraine is searching for an experienced and driven Team Lead to join the Maintenance Engineering department to support Customer Service Requests team.

We are looking for a technically solid engineer who is equally comfortable leading people and solving problems — someone who takes ownership, communicates clearly across teams and with customers, and raises the bar for those around them.

In this role, you will guide a team of engineers in delivering high-quality technical solutions to airline customers worldwide, while ensuring compliance with Boeing and industry standards.

Position Responsibilities

Process and manage incoming customer queries (Service Requests), ensuring timely and accurate responses.
Develop and deliver final or intermediate technical solutions to customers.
Monitor team performance against targets and customer satisfaction metrics.
Provide day-to-day guidance to the engineering support team to maintain high quality and efficiency.
Support team members' professional development through coaching and mentoring.
Conduct regular 1:1s and contribute to performance reviews.
Coordinate resolution of complex issues with cross-functional teams (Engineering, Design, Quality).
Review and drive revision of Maintenance and Service Documents (AMM, AIPC, SB, etc.).
Identify and initiate product and process improvements.
Ensure all solutions comply with Boeing and industry standards and design practices.

Basic Qualifications:

Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement .
Upper Intermediate level of English.
5+ years of experience in Maintenance Engineering or a related technical discipline.
Prior experience leading a team or mentoring (formal or informal).

Preferred Qualifications:

5+ years in Customer Support within aviation or aerospace, airline or MRO experience.
Confident knowledge of Boeing Technical Publication standards (AMM, AIPC, SB, etc.).
Experience with issue-tracking or customer support platforms.
Strong written and verbal communication skills in a cross-functional environment.

At Boeing we care deeply about the wellbeing of every employee. Some of the benefits include:

Market competitive salary and bonuses.
Medical insurance for you and your family (Health plan includes medical, surgical and dental care, planned and emergency, inpatient treatment, ambulance service and prescription drugs)
Life insurance.
Sport reimbursement.
Well-being support.
Professional skills development via educational assistance program and certification.
Benefit from Employee Recognition Program.
Cooperate and exchange knowledge with world class global engineering team.
Broaden your experience in international aviation projects and technical workshops.