Customer Operations Product Manager

Customer Operations Product Manager

Company:

The Boeing Company

Boeing Digital Services has an opening for a Customer Operations Product Manager - Business Execution (Level 5), who supports the business administration activities of the Maintenance Efficiency product line. This role is responsible for coordinating key cross-functional processes that support Customer renewals, non-standard commercial requests, and contract execution activities. The Product Manager will work closely with Customer Success Management, the Selling team, Product, and other internal stakeholders to help ensure timely, accurate, and efficient execution of business processes tied to Maintenance Efficiency.  This includes the Toolbox product line and OEM Data Sales product line in Seattle, WA.

Position Responsibilities

Customer Renewal Coordination

• Coordinate with Customer Success Management and the Selling team to support all Toolbox customer renewals

• Track renewal activities, maintain process status, and help ensure actions are completed on schedule

• Facilitate communication between teams to support smooth renewal execution

Offer Process Support

• Act as a focal to the Selling team for all deviations from standard offerability of Maintenance Efficiency product offerings

• Coordinate the data collection, feasibility, affordability review of all non-standard offering

• Communicate and ensure alignment with stakeholders and leaders for all non-standard offering proposals

• Help ensure non-standard requests are properly documented, reviewed, and routed for approval as required

• Analyze produce line sales and initiate actions to meet revenue targets

Contract Execution Administration

• Coordinate administrative tasks related to the successful execution of contracts (commercial & military)

• Promptly distribute notices of executed agreements to ensure relevant stakeholders are informed of contract changes and execution requirements

• Resolve any Customer data ordering discrepancies as necessary to fulfill executed contract

• Update all associated records within Customer Relationship Management (CRM) tools

Basic Qualifications (Required Skills/Experience):

• Bachelor’s degree in Business Administration, Finance, Operations, or related field, or equivalent experience

• Experience in a business related function (including but not limited to: Finance, Contracts, Estimating, Procurement Financial Analysis, Business Operations or Supplier Management)

• Experience in the entire client lifecycle; sales, implementation/integration and support? Strong organizational and coordination skills

• Excellent written and verbal communication skills

• Ability to work effectively across multiple teams and priorities

• Proficiency with Microsoft Office tools and business workflow systems

Preferred Qualifications (Desired Skills/Experience):

• Experience supporting software-as-a-service (SaaS) or customer subscription-based offerings

• Familiarity with customer renewals, contract lifecycle processes, or sales operations

• Experience working in a cross-functional environment with Customer Success, Sales, and Operations teams

• Ability to manage multiple tasks with attention to detail and accuracy

Core Competencies

• Business Acumen

• Cross-functional coordination

• Process management

• Attention to detail

• Customer and stakeholder communication

• Problem solving

• Time management

• Documentation and tracking

Conflict of Interest: 

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary pay range: 173,400 – 234,600

Language Requirements:

Not Applicable

Education:

Bachelor's Degree or Equivalent

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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