Airframe Service Engineering Manager

Boeing

IND - Bangalore, India1+ years

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Company:

Boeing India Private Limited

Job Description :

As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 5500+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

Airframe Service Engineering team serves as the single technical face of Boeing to the Customer and to: expeditiously resolve customer Service Requests (SRs); provide FAA compliance documentation; and report, analyze, and resolve safety events and issues. The Airframe Service Engineering team strives to mitigate and prevent future Service Requests (SRs) and increase operational safety and reliability by developing/adding repairs to the Structural Repair Manual (SRM) and completing Service Related Problems (SRPs).

Job Description

Boeing India Engineering has an immediate opening for Airframe Service Engineering Manager to lead the Airframe Service Engineering team at India working 24/7 on in-service issues resolution, customer service requests, service related problems, structural repair manuals and/or suspect discrepancy reports related to Airframe structural repairs. This position offers a unique opportunity to lead fast paced teams working complex technical challenges in support of safety operation and return to service. The Managers will interact with other service engineering and design/specialized engineering teams, field service teams and maintenance teams, Fleet Chief Offices, U.S. and International commercial customers/suppliers, and regulatory agencies. This position requires an individual with excellent communication and relationship-building skills, is comfortable interacting with diverse cultures, and can work on variable shifts.

The selected candidate should have experience of working in a fast-paced environment and prior experience of working and managing teams for the resolution of airline customers' in-service engineering issues. Prior experience and demonstrated ability to manage teams in aerospace domain. Skilled in advising and mentoring staff members to meet schedules or resolve technical or operational problems.

This position will also be responsible for coordinating and communicating regularly with experts in Boeing organizations around the world. The candidate shall provide periodic update on project progress, quality metrics, project summaries, and other related documents. Contribute to productivity improvement through use of Quality Management System and lean principles.

This position supports initiatives of Boeing India organization related to engineering excellence, employee development, customer engagement etc.

This position will be located in the Boeing India Engineering and Technology Center, Bangalore, India.

Position Responsibilities

Manage engineers performing Structural Design and Analysis of Boeing commercial airplanes.
Primary duties of the team include customer service interface, repair development, structural analysis, structural damage tolerance analysis, project management, operational safety assessment, and FAA certification.
Develops and executes projects and process plans, implements policies and procedures and sets operational goals.
Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements.
Develops and maintains relationships and partnerships with customers, stakeholders, peers,
Provides oversight and approval of technical approaches, products and processes.
Manage, develop and motivate employees

Basic Qualification & Skills Required:

Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course “Exploring Leadership.”
Experience working with airplane structural design and/or analysis.
Ability to work variable and/or rotating schedule.

Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside, across different cultures and time zones.
Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment.
Must be able to work collaboratively with cross-functional teams within Boeing and external partners.
Develop and maintain relationships / partnerships with customers, stakeholders, peers, and partners to develop collaborative plans and execute on projects.
Proactively seek information and direction to successfully complete the statement of work.
Committed to finding a way to resolve problems and keep commitments.
Must be flexible, with a high tolerance for organizational complexity and ability to work with team members across different cultures and time-zones.
Develop and maintain relationships / partnerships with customers, stakeholders, peers, and partners to develop collaborative plans and execute on projects.
Demonstrate strong written, verbal and interpersonal communication skills. Be fluent in written and spoken English, and have high degree of proficiency with MS Office tools to prepare comprehensive reports, presentations, proposals, and Statements of Work.

Preferred Qualifications (Desired Skills/Experience ) :

Previous experience leading or managing teams in a customer support engineering organization is desired.
Experience providing customer support services to airlines.
Familiarity with FAA/EASA transport airplane structural regulations.
Bachelor's degree preferred but not required ((preferably in Mechanical, Aeronautical / Aerospace or equivalent discipline)

Typical Education & Experience:

Bachelor or Master in Engineering (preferably in Mechanical, Aeronautical / Aerospace or equivalent discipline) with 12+ years of experience in aviation domain.

Relocation:

• Relocation will be provided based on candidate's eligibility

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

This position offers relocation based on candidate eligibility.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.