IT Operations Engineer

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3000 customers trust Bitsight
• Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

Bitsight is seeking a motivated and detail-oriented IT Engineer to join our Lisbon-based team. This hybrid role supports a fast-growing global organization by delivering reliable, secure, and user-focused IT operations. You’ll work across hardware, SaaS platforms, and collaboration tools to help employees stay productive, troubleshoot issues, and continuously improve our internal IT environment.

Key Responsibilities

• Support day-to-day IT operations, providing assistance to both in-office and remote employees

• Administer and troubleshoot macOS systems, laptops, and peripherals

• Manage and support SaaS platforms (e.g., Google Workspace, Okta, Slack)

• Optimize configurations and maintain system updates to minimize organizational risk

• Resolve issues via a ticketing system and support channels (chat, email, in person)

• Capable of running and completing complex projects

• Bring up areas of improvement and strategies within existing tools

• Provide comprehensive SaaS application administration and support

• Lead employee onboarding/offboarding processes, including account provisioning and hardware setup

Requirements

• Ample Experience with ticketing tools and automation-based tools

• Hardware and Operating System support experience

• macOS support and administration

• Experience with SaaS platforms and user management (Google Workspace, Okta, Slack)

• 3+ years of experience in an IT helpdesk or Engineer role

• Strong verbal and written communication skills in both Portuguese and English

• Proven problem-solving abilities and troubleshooting acumen

Nice to have

• Experience working in a startup / fast-paced environment a plus

• Familiarity with IT ticketing systems (e.g., Jira Service Management) and automation tools

• Experience with Jamf

Additional Information for European Union Applicants:

Bitsight is committed to full pay transparency in accordance with the EU Pay Transparency Directive. The compensation elements outlined below represent a good faith estimate effective as of the date of this posting and may be modified in the future. The total rewards package for this position includes:

Belonging & Inclusion. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read.  Even if you don’t feel that you meet every single requirement, we still encourage you to apply.  We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email recruiting@bitsight.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Bitsight is committed to full pay transparency in accordance with the EU Pay Transparency Directive. The compensation elements outlined below represent a good faith estimate effective as of the date of this posting and may be modified in the future. The total rewards package for this position includes:
28,000 - 42,000 EUR Annual
Allowance - Meal Allowance, 9.60 EUR Daily: Individual Target
Bonus - Corporate Bonus Plan, 7.5% Annual
Stock - New Hire Stock Plan, 560 Annual