Customer Marketing Manager

• Own case study production end to end, from identifying strong customer stories, to interviewing customers, to writing and publishing polished, publication-ready assets.
• Build BioRender's customer advocacy program from scratch, including testimonials, review generation, and a pipeline of customers ready to speak, write, or appear on our behalf.
• Partner with Field Marketing and Product Marketing to run customer-facing events and programming, such as customer panels, roundtables, and community moments that deepen customer relationships and serve as references for new business.
• Execute customer lifecycle campaigns across email and in-app channels, partnering with Growth and CS to drive adoption, retention, and expansion.
• Represent BioRender in public online communities such as Reddit, engaging authentically with scientists and researchers, and helping shape how our brand shows up in these spaces.
• Partner cross-functionally with Sales, CS, Product, and Data teams to source customer insights and translate them into marketing assets and programs.
• Take on high-impact generalist marketing projects as they arise; we're a small, fast-growing team, and you'll help wherever the highest-leverage work is.

• 3+ years of experience in customer marketing or customer success at a B2B SaaS company, with a track record of managing full projects independently.
• Expertise in building and nurturing relationships with high value customers
• Experience writing emails to customers to drive revenue goals
• Excellent written communication and storytelling skills; you can distill complex, technical customer feedback into a compelling narrative.
• A proven ability to manage your own workload across multiple concurrent projects, take initiative, and problem-solve within existing guidelines.
• Strong collaborator who communicates clearly across teams and can influence peers and stakeholders without formal authority.
• Comfortable using data to prioritize your work and report on program results.
• Bonus: background in life sciences or experience marketing to researchers, PIs, or academic audiences.

Why join us?

• We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications!
• BioRender is loved by millions: We have a world-class NPS and a community of loyal fans and users in 200+ countries!
• Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies
• We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere.