Job Description

Purpose of the role

To assess the quality of business processes and the execution of processes and develop initiatives to improve quality standards. 

Accountabilities

• Identification of areas for improvement within operations and provide recommendations for change through the quality assurance process.
• Development and implementation of quality  control procedures and controls to mitigate risks and maintain efficient operations.
• Collaboration with teams across the bank to develop quality improvement guidelines, initiatives, objectives, and action plans to monitor performance, improve business areas and govern processes.
• Development of reports and presentations on quality  control performance and communicate findings to internal senior stakeholders.
• Monitoring of customer-facing colleagues’ performance, and evaluating their performance through reviews, quality reporting, policy development and feedback on customer interactions.
• Execution of quality audits of the bank’s processes and operations, aligned to regulatory requirements and internal policies.
• Identification of industry trends and developments to implement best practice in quality assurance services.
• Participation in projects and initiatives to improve quality  control efficiency and effectiveness.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us in Barclays as a Transaction Monitoring (TM) Training Analyst. In this role, you will join the Training & Capability team, where you will play a key role in educating and upskilling operational colleagues through structured training, coaching, and knowledge transfer initiatives. You will support the development of a strong learning culture, ensuring colleagues have the skills and knowledge required to perform effectively in a controlled, high performance environment.

You will be responsible for designing and delivering training programmes, workshops, and learning interventions, working closely with stakeholders across the business to identify knowledge gaps and implement targeted development solutions. The role also involves monitoring the effectiveness of training initiatives, recommending improvements, and ensuring all materials align with organisational standards, governance, and branding.

To be successful as a Transaction Monitoring (TM) Training Analyst, you should have:

• Transaction Monitoring experience with a solid understanding of TM processes, risk indicators, controls and the operational environment within a regulated financial services setting.

• Advanced written and verbal communication skills with experience delivering training, coaching and knowledge sharing initiatives to support colleague development.

• Proven stakeholder management and relationship-building abilities, engaging operational teams effectively while managing expectations and driving learning outcomes.

• Ability to work independently in a controlled, high-performance environment, prioritising workloads, maintaining quality standards and applying risk and control awareness to identify and escalate issues where appropriate.

Some other highly valued skills may include:

• Experience conducting training needs analysis, identifying skills gaps and developing targeted learning solutions to improve team capability and performance.

• Strong collaboration and facilitation skills, working cross-functionally to deliver engaging training sessions, provide constructive feedback and support colleague development.

• Experience contributing to process improvement and learning strategy initiatives, using insights and training effectiveness measures to enhance learning outcomes.

 
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
 
This role is based in Glasgow.