Job Description

Purpose of the role

To educate and upskill operational colleagues through training, coaching and knowledge transfer initiatives. 

Accountabilities

• Development of training programmes, workshops and other initiatives to coach and support the knowledge transfer and skill development of the banking operational teams/colleagues.
• Monitoring the effectiveness of training programmes and making recommendations for improvement.
• Identification of industry trends and developments to implement best practice in learning and development.
• Execution of training needs assessments and collaborating across the bank to identify gaps in knowledge and skills.
• Participation in projects and initiatives to improve operational efficiency and effectiveness in relation to learning and development.
• Identifying risk and issues internally within team and ability to escalate appropriately.
• Maintain Barclays branding, ensuring all materials are reflective of the standards; adhering to Barclays governance, standards and policies.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

As a Training Analyst at Barclays, you will play a key role in strengthening the Financial Crime Screening (FCS) learning environment through the delivery, governance and continuous improvement of training and accreditation activities.

Working across Customer Screening, Adverse Media Screening, Payment Screening and wider financial crime capabilities, you will support colleagues at all levels, from operational teams through to senior leadership, by delivering learning solutions, maintaining accreditation governance, and using data-driven insights to improve performance and capability outcomes.

The role combines training delivery with learning governance and consultancy. You will partner with operational stakeholders to identify learning needs, influence learning decisions, deliver engaging training interventions, and ensure accreditation requirements are effectively governed, evidenced and maintained.

To be successful as a Training Analyst, you should have experience with:

Essential Skills:

• Trainer-led learning delivery and facilitation: Proven experience delivering instructor-led training, workshops or learning programmes, with the ability to facilitate discussion, adapt delivery to different audiences, assess learner understanding, and manage engagement within virtual and/or classroom environments.
• Financial crime screening or regulated operations experience: Experience working within Financial Crime, Customer Screening, Adverse Media Screening, Payment Screening, Sanctions, Compliance, Risk, Audit, Investigations or another highly regulated environment. Able to understand governance requirements, apply risk and control principles, and operate effectively within a regulated framework. 
• Stakeholder management within learning consultancy: Experience partnering with operational stakeholders to identify learning needs, challenge assumptions, influence decisions, and translate business, risk or performance issues into effective learning solutions and interventions. Able to build credibility, provide constructive challenge, and engage confidently with stakeholders at all levels. 

Desirable skills:

• Learning design and training content management: Experience designing, developing and maintaining role-specific training solutions, including instructor-led, digital and blended learning content. 
• Learning analytics and continuous improvement: Experience analysing learner, quality, operational or performance data to identify trends, determine learning requirements, evaluate training effectiveness and drive continuous improvement. 
• Learning technology and learning management systems: Experience using learning technologies and management systems, such as Workday Learning, Learning Lab, SharePoint, Excel, automation tools or equivalent platforms, to support learning delivery, governance and reporting.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This will be located at our Bournemouth or Glasgow office.