Job Description

Purpose of the role

To educate and upskill operational colleagues through training, coaching and knowledge transfer initiatives. 

Accountabilities

• Development of training programmes, workshops and other initiatives to coach and support the knowledge transfer and skill development of the banking operational teams/colleagues.
• Monitoring the effectiveness of training programmes and making recommendations for improvement.
• Identification of industry trends and developments to implement best practice in learning and development.
• Execution of training needs assessments and collaborating across the bank to identify gaps in knowledge and skills.
• Participation in projects and initiatives to improve operational efficiency and effectiveness in relation to learning and development.
• Identifying risk and issues internally within team and ability to escalate appropriately.
• Maintain Barclays branding, ensuring all materials are reflective of the standards; adhering to Barclays governance, standards and policies.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

As a Colleague Learning & Development Journeys Leader in Business Banking, you will be responsible for leading the design, delivery and continuous enhancement of colleague learning experiences across key stages of the Business Banking colleague lifecycle. You will provide strategic leadership for our induction and post-induction learning journeys, ensuring colleagues across Business Banking build the skills, confidence and capability required to perform at their best and achieve successful outcomes for our customers and the business.

You will lead an AVP responsible for the Business Banking Inductions training team, alongside a team of Post-Induction Journey Managers, creating a cohesive and scalable approach to learning that supports role mastery, performance, development and future readiness. You will work closely with other L&D leaders, senior leaders, People Leaders, SMEs and wider Barclays colleagues to shape and execute the Business Banking Learning & Development strategy, ensuring learning solutions are aligned to business priorities, regulatory requirements and future skills needs.

To be successful as a Colleague Learning & Development Journeys Leader, you should have experience with:

• Strategic Learning & Development leadership.

• Designing and delivering colleague development journeys at scale.

• Leading leaders and managing multi-layered teams.

• Learning needs analysis and translating business priorities into effective development solutions.

• Stakeholder engagement and influencing across all seniority levels.

• Embedding a culture of continuous learning and development.

• Learning technologies, digital learning solutions and modern learning methodologies.

• Managing change and delivering transformation within Learning & Development environments.

• Regulatory and risk-based learning environments.

• Using data, insights and colleague feedback to drive continuous improvement and measure impact.

• Balancing strategic thinking with operational delivery and execution.

Some other highly valued skills may include:

• Leadership development and capability building.

• Workforce skills planning and future skills development.

• Programme management and governance.

• Change leadership and organisational transformation.

• Experience of leveraging AI and technology to enhance learning experiences and outcomes.

You may be assessed on the key critical skills relevant for success in role, such as leadership, risk and controls, change and transformation, stakeholder management, strategic thinking, business acumen and digital and technology, as well as job-specific technical skills.

This role can be based in either Knutsford, Manchester, Northampton or London.