Job Description

Purpose of the role

To maintain service standards for workplace services, food and beverage services, event planning and other amenities, and collaborate with vendors to deliver on time and within budget. 

Accountabilities

• Management of workplace budget activities to track expenses, forecast costs and identify potential cost saving opportunities.
• Implementation of the Global Facilities Management Contract Governance schedule in Country, Region Site in line with audit requirements.
• Management the Banks Global Facilities management Partner delivering of various building service facilities including catering, cleaning, document services, landscaping, waste management, transportation, through vendor coordination.
• Collaboration with CRES Commercial to manage the facility budget activities through expense tracking, cost forecasting and the identification of cost saving opportunities.
• Development and maintenance of business intelligence data of Global Facilities Management Industry standards including Service benchmarking, performance metrics, employee satisfaction and provide recommendations for improvement.
• Identification of Facilities Management Industry innovative initiatives to drive continuous improvement, Hybrid working, productivity and Colleague Satisfaction and support the implementation process.
• Collaboration with CRES H&S, Building Operations, Capital Projects and CRES Risk & Governance Management to Log, Manage and track any workplace related risks.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as an “AVP – CRES Commercial (Transport)" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

To be successful as an “AVP – CRES Commercial (Transport)” you should have experience with:

• Graduation in any discipline. A relevant qualification in transport management, logistics, operations, safety, facilities management or a related discipline would be an advantage. 
• Strong operational management capability, with experience of managing transport, mobility, logistics or a comparable high-volume service operation. 
• Experience of leading teams and third-party service providers in a service-focused and operationally demanding environment. 
• Good understanding of route planning, scheduling, capacity management, service monitoring and operational incident management. 
• Practical knowledge of safety, security, risk, control and regulatory considerations relevant to staff transport operations. 
• Ability to manage supplier performance against contractual commitments, service measures and agreed operational standards. 
• Experience of budget management, forecasting, invoice validation, cost analysis and financial control. 
• Strong analytical capability, with confidence in interpreting operational data and translating it into clear actions and recommendations. 
• Highly organised and structured, with strong attention to detail and the ability to manage multiple priorities and time-critical issues. 
• Calm and decisive approach to service disruptions, incidents and escalations, with a focus on colleague safety and service restoration. 
• Clear and persuasive written and verbal communication, including the ability to present operational information at a summary level. 
• Ability to work effectively with senior stakeholders, colleagues, suppliers and cross-functional teams in a complex organisation. 
• Commitment to service excellence, continuous improvement and the delivery of a consistent colleague experience. 
• Proficiency in Microsoft Excel, Microsoft Word and Microsoft PowerPoint, including preparation of operational analysis and management reporting. 
• Willingness to work flexibly to support operational requirements and travel where required. 

Desirable skillsets/ good to have:

• Experience of corporate staff transport operations, employee mobility, fleet operations, facilities management or workplace services. 
• Experience of managing outsourced transport services across multiple sites or locations. 
• Knowledge of transport management systems, booking platforms, vehicle tracking tools or similar operational technology. 
• Experience of supplier mobilisation, service transition, contract renewal or transport network redesign. 
• Advanced capability in Microsoft Excel, Tableau, Power BI or similar analytical and data visualisation tools. 
• A relevant professional qualification in transport management, logistics, operations, safety, facilities management or a related discipline. 

You may be assessed on the key critical skills relevant for success in role, such as experience with managing transport, as well as job-specific skillsets.

Location - Pune.