Job Description

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. 

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Step into the role of Payment Research Operations Analyst at Barclays, where you will be responsible for daily operations and supporting business areas with day-to-day processing, reviews, reporting, trading activities, and issue resolution. 

To be successful in this role, you should have the following skills:

• Ability to work in a permanent night shift and from the office 5 days a week during training and until full production (approximately 4–6 months).

• USCB Bank Operations function between 4:00 PM IST and 5:00 AM IST (next day), across all 7 days of the week.

• Strong understanding of US Payment Regulations, credit card lifecycle, payment issue handling, and US Consumer Banking credit card products (preferred).

• Strong knowledge of US regulations, acts, laws, and regulatory bodies such as CFPB, BBB, FCRA, FDCPA, UDAAP, ADA, and SCRA.

• Strong comprehension skills with the ability to review and validate documentation for compliance with policies, regulatory requirements, and internal control standards.

• Ability to manage customer issues related to payments, including Balance Transfers, CBR, Check Processing, and ACH Payment Processing.

• Ability to follow established processes and procedures while delivering work accurately, timely, and to a high-quality standard.

• Experience collaborating with internal business teams such as Office of the President, Care, Collections, and Fraud.

• Ability to engage effectively with external stakeholders, including US-based banks and other financial institutions.

• Strong focus on quality, comprehension, logical reasoning, and regulatory adherence.

• Excellent command of the English language.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Noida.