Job Description

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. 

Accountabilities

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for work force.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Senior Director within Global Margin Operations, reporting directly to the Global Head of Margin Operations, with accountability for a critical and strategically important area supporting the continued growth of Barclays' Prime and Liquid Financing franchise.

Key accountabilities:

• As US Head of Margin Operations, leading a team of approximately 20 FTE across Margin Operations, with responsibility for service delivery, operating performance, risk management, talent development, and execution of the US Margin strategy. Additionally, a key member of the US Global Margin Operations Management Team.
• Global Lead for the Prime Brokerage (PB) and GNA Margin Operations sub-service, overseeing approximately 20 FTE across the US, London and Singapore and responsible for the end-to-end operating model supporting a fast-growing Prime Brokerage and Liquid Financing business.
• Leading the global Prime Margin build-out programme, partnering closely with Front Office, Product, Technology and Operations leadership to design and implement the target operating model required to support significant business growth, new client onboarding and increased market activity.
• Driving a multi-year investment agenda, including substantial hiring and organisational expansion across regions, alongside a large-scale infrastructure, automation and process enhancement programme focused on scalability, control, operational resilience and client experience.
• Member of the Global Margin Operations Senior Leadership Team (5-person SLT), helping shape the strategic direction, investment priorities, operating model evolution and transformation agenda for the wider Global Margin Operations function.

Key Skills Required:

• Extensive Margin Operations expertise with deep technical knowledge across OTC, Prime Brokerage, Listed Derivatives, Collateral Management and Exposure Management processes.
• Strong Prime Brokerage and Liquid Financing experience, including PB Margin operations, financing products, client servicing models and the operational infrastructure required to support business growth.
• Proven ability to lead large-scale transformation programmes, combining operating model design, process re-engineering, technology delivery and organisational change management within complex global environments.
• Risk and control focused leader with a successful track record delivering risk remediation programmes, strengthening control frameworks and reducing operational risk while supporting business growth.
• Exceptional stakeholder management and influencing capability, able to partner effectively across Front Office, Product, Technology, Risk, Finance and Operations functions to deliver strategic, business-wide initiatives and client-centric outcomes.
• Experience developing and executing operating strategies aligned to business growth objectives, balancing commercial priorities, regulatory requirements, client outcomes and operational scalability.

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available. Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances. This position is eligible for an incentive award.