Ops Professional - Business Enablement and Operational Readiness Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for providing analytical support in a Global Operations function for one or more operations product areas. Key responsibilities include analyzing and resolving highly complex operations problems and initiatives requiring exceptional handling and coordination of multiple operational and/or product specialists to resolve. Job expectations include managing projects and the introduction of new initiatives, systems, products, services, and processes and coordinating necessary expertise across multiple operations functions and products.

Responsibilities:

• Responsible for leading business enablement and operational readiness efforts across strategic initiatives within the organization.
• Ensuring solutions (AI/technology and process changes) are adopted effectively by the business, supported through clear communications, training, and readiness planning.
• Partners closely with business leaders and cross-functional teams to understand the current state, define future-state operating models, and ensure successful adoption of change.
• Drive operational readiness activities, including impact assessments, transition planning, and change execution
• Translate strategy and transformation initiatives into clear, actionable changes for frontline teams
• Develop and deliver communication strategies, training materials, and executive presentations to support adoption
• Confirms loan documentation for accurate trade settlements
• Partners with Sales Associates, Traders, Research Analysts, trading counterparties, internal and external attorneys, administrative agent banks, and various other internal operations groups
• Manages post-trade management and logistics, settlement pricing, and closing coordination
• Analyzes and resolves highly complex operational problems
• Supports ad-hoc projects for new processes or industry initiatives
• Processes loans end-to-end with accurate data input into various credit and operating systems

Required Qualifications:

• Minimum of 2 years experience in project management, business enablement, operational readiness, change management, or program delivery
• Ability to navigate complex, cross‑functional environments
• Experience supporting end-to-end execution of initiatives from concept through implementation, with a focus on outcomes
• Ability to partner with senior leaders and functional teams to assess current processes and define future-state operating models
• Executive presence to influence senior stakeholders
• Ability to quickly ramp across subject areas and act as a “generalist” contributor where needed
• Demonstrates a high level of initiative with the ability to work independently, proactively identify priorities, and drive tasks to completion with minimal supervision.
• ​Excellent communication skills, including executive-level storytelling and presentation development (PowerPoint heavy)

Skills:

• Attention to Detail
• Critical Thinking
• Data Collection and Entry
• Recording/Organizing Information
• Research
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Problem Solving
• Quality Assurance
• Risk Management
• Adaptability
• Customer and Client Focus
• Prioritization
• Result Orientation
• Written Communications

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)

Pay and benefits information

Pay range

$60,000.00 - $115,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.