GCIB - Business Support Associate

Role Summary

• Deliver day-to-day operational support across Global Markets and GCIB trading floors

• Serve as central coordination point across business, technology, telecom, and control partners

• Support all employee levels while maintaining alignment with senior management priorities

General Operations

• Execute onboarding and offboarding, including access, hardware, software, and voice setup

• Maintain seating plans and workforce tracking (including RIF logs)

• Manage telecom requests across NSR and myTechnology processes

• Coordinate technology and telecom needs across the floor

• Enforce trading floor standards and etiquette

• Approve after-hours work on Global Markets floors

Business Management & Governance

• Submit and manage Market Data requests

• Approve Direct Line requests

• Provide guidance on bank policies, procedures, and practices

• Serve as liaison across HR, Legal, Compliance, Supervision, and Corporate Security

• Support campus recruiting efforts including interns and campus hires

• Partner with senior management on day-to-day business needs

• Ensure alignment with supervision and compliance requirements

Infrastructure & Floor Management

• Partner with technology and telecom to resolve issues and maintain trading floor stability

• Ensure Day One access readiness for new hires and transfers

• Coordinate floor moves and seating changes across trading environments

• Manage hardware allocation and requests

• Ensure accurate cost allocation for move activity

• Support space and capacity management across Global Markets and Capital Markets floors

Core Skills and Requirements

• Strong communication and stakeholder management skills

• High attention to detail across operational and regulatory activities

• Ability to lead, resolve issues, and drive execution

• Analytical mindset with focus on efficiency and cost awareness

• Strong judgment and discretion with sensitive information

• Effective time management and prioritization skills