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ADS Technology Operations Specialist II
Bank of AmericaJersey City$85,000 - $154,3005+ years
Apply Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Position Summary:
API Services team is seeking a highly motivated API Services Support Engineer. API Services platform team provides 24x7 support to around 400 AITs with over 5000 servers hosting 25,000 runtimes across the globe. The Support Engineer will work with global support team to provide frontline coverage for the platform. The shift coverage is generally from 11 am EST till 7 pm EST and may require at least 1 weekend day (Either Saturday or Sunday) as part of weekly shifts.
The role additionally will be provided opportunities to design, build and maintain MuleSoft / TIBCO based Integration and API platforms. Responsible for translating the requirements into one of the infrastructure design, build it, and perform QA/QC tests to ensure platform meets the requirements. Work closely with new clients to on board them to MuleSoft platform, help them setup CI/CD routines, configure MuleSoft runtimes, help application teams do performance testing. Set up monitoring, troubleshooting environment issues on Linux and Windows environment, and manage access.
Responsibilities:
API Services team is seeking a highly motivated API Services Support Engineer. API Services platform team provides 24x7 support to around 400 AITs with over 5000 servers hosting 25,000 runtimes across the globe. The Support Engineer will work with global support team to provide frontline coverage for the platform. The shift coverage is generally from 11 am EST till 7 pm EST and may require at least 1 weekend day (Either Saturday or Sunday) as part of weekly shifts.
The role additionally will be provided opportunities to design, build and maintain MuleSoft / TIBCO based Integration and API platforms. Responsible for translating the requirements into one of the infrastructure design, build it, and perform QA/QC tests to ensure platform meets the requirements. Work closely with new clients to on board them to MuleSoft platform, help them setup CI/CD routines, configure MuleSoft runtimes, help application teams do performance testing. Set up monitoring, troubleshooting environment issues on Linux and Windows environment, and manage access.
Required Qualifications:
5+ years hands on experience in MuleSoft Anypoint Platform
• Experience in developing large-scale integration and API solutions using MuleSoft and/or TIBCO
• Experience in creating RAML and SWAGGER based API contracts and mocking services
• Experience in working with API Management, ARM, Exchange and Access Management modules of PCE
• Experience in creating custom policies and custom connectors
• Experience in deploying API / Microservices using various modes including ARM, Containers and Cloud
• Development skills/tools: Java/J2EE, Eclipse, Unix Shell Scripting, ANT, Jython/Python, .Net, Powershell
• Experience with Continuous Integration and Delivery practices and automation tools (e.g., Jenkins, Ansible / Tower)
• Experience with SDLC development processes (Waterfall, Agile, Lean) and tools (e.g., Jira, Confluence, Rally, Git)
• Hands on Linux / Unix and Windows experience in context of setting up MuleSoft environments/troubleshooting
• Experience with Service Oriented Architecture / Microservices etc.
• Willing to learn new technologies
• Excellent problem solving troubleshooting skills
Desired Qualifications:
At least 1 active MuleSoft Certification is desirable.
Other middleware technology experience:
AppDynamics
Splunk
Ansible
Java
Python
Maven
Jenkins
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)Pay and benefits informationPay range$85,000.00 - $154,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.