Infrastructure Engineer

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for working on the least complex technical designs that enable business strategies in accordance with architectural governance, standards and policies. This job facilitates deployment of technical solution by developing templates, playbooks, and automation used during implementation and consistently looking for opportunities to improve the reliability and efficiency of implementing services. Job expectations include embracing a culture of innovation and continuous improvement.

Technology subject matter responsible for the analysis, design, engineering, development and implementation of software development projects with BMC’s ITSM, CMDB/Asset, Service Request, Change, Incident ARS Remedy, Oracle SQL development and web technologies. Works on multiple projects and development efforts and provides technical and architectural guidance on complex initiatives and works closely with on-shore and off-shore resources. The candidate should have at least 7 - 10 years of hands-on programming experience

Responsibilities:

• Provides subject matter expertise and consulting services on a range of technologies, contributing to the technology strategy for end-to-end engineering solutions and providing feedback to the architecture teams
• Follows reference models, blueprints and playbooks to ensure the design is compliant
• Assists in translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
• Assists Technical Analysts by ensuring system design technology solutions comply with enterprise system design and engineering standards
• Develops software solutions to address manual and repeatable work or inefficient processes
• Supports an inclusive and healthy working environment
• Support of the ServiceNow project implementation and sustainability

Required Qualifications:

• 7+ years of hands on experience with ARS Remedy CMDB, Asset and Service Request applications
• Experience with other ITSM modules
• Experience with ITSM 9.1 or higher
• Extensive experience with ITSM Asset Management, CMDB, Service Request, Change and other ITSM modules
• Extensive experience building integrations with web services
• Experience with Atrium Integrator, Atrium Orchestrator and integrations using MuleSoft ESB
• Experience with custom Remedy workflow, forms, reports and filters design and development to meet specified requirements
• Excellent Oracle/PL-SQL
• Experience with Java, C or scripting to develop custom workflow and APIs

Desired Qualifications:

• Excellent written and verbal communication skills
• Experience with complex and global projects
• Very strong analytical skills
• ITIL Foundations certified or higher
• B.S. in Computer Science or similar

Skills:

• Analytical Thinking
• Application Development
• Automation
• Production Support
• Risk Management
• Adaptability
• Architecture
• DevOps Practices
• Solution Delivery Process
• Solution Design
• Technical Strategy Development
• Other

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - VA - Richmond - 8001 VILLA PARK DR - VILLA PARK OPS CENTER BLDG C (VA2100)

Pay and benefits information

Pay range

$100,800.00 - $134,800.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.