Sr Fraud Analyst II - Fraud Detection Operations
Bank of AmericaJob Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support.
Weekly Schedule: Sunday - Thursday; 11:30am - 8:00pm ET
Responsibilities:
Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity
Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems
Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
Records data captured during client interactions accurately
Required Qualifications:
Strong analytical and organizational skills
Demonstrated ability to solve complex problems by reviewing related information
Ability to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed
Customer centric approach
Demonstrates a strong sense of urgency
Able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience
Comfortable taking inbound or making outbound calls to clients in a high production focused environment
Communicates effectively and confidently and is comfortable engaging all clients
Has the ability to learn and adapt to new information and technology platforms
Ability to follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Good time management skills
Flexible to work weekends and/or extended hours as needed
Desired Qualifications:
Prior experience in Retail Fraud Servicing, Claims or Fraud Detection
Experience working in an environment where both individual and team goals are met or exceeded routinely
Skills:
Analytical Thinking
Client Experience Branding
Customer and Client Focus
Due Diligence
Research
Attention to Detail
Data Collection and Entry
Policies, Procedures, and Guidelines
Referral Management
Written Communications
Adaptability
Business Intelligence
Investigation Management
Issue Management
Relationship Building
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
Shift:
1st shift (United States of America)Hours Per Week:
40