Professional Services Manager I

Your Impact

The Professional Services Manager plays a pivotal role in both pre-sale and post-sale activities, ensuring the seamless adoption and implementation of Axon Enterprise’s cutting-edge products and solutions. This role involves collaborating with technology decision-makers and program managers to enhance workflows, efficiencies, and training capabilities through Axon’s digital evidence management systems, body-worn cameras, Artificial Intelligence (AI) solutions, and Professional Services Packages. Acting as a Trusted Advisor, the Professional Services Manager supports customers in maximizing the potential of Axon’s technologies to transform their operations. 

What You’ll Do

Location: Remote in the United States 

Travel: Up to 75% travel to customer locations domestically 

Reports to: Manager, Professional Services 

• Engage  with technology decision-makers (e.g., Chiefs of Police, Command Staff,  Sheriffs, Directors of IT) and program managers pre-sale and post-sale to  support successful product implementation and adoption. 

• Participate  in pre-sales activities, including: 

• Sales  presentations and solution demonstrations. 

• Responding  to RFPs and RFIs. 

• Assisting  in the creation of deployment plans. 

• Supporting  product Test and Evaluations. 

• Plan,  coordinate, and execute post-sale program implementation for Axon’s  Evidence.com, body-worn camera products, AI solutions, and  associated services packages. 

• Conduct  customer site assessments to evaluate requirements and implementation  readiness. 

• Ensure  proper setup and functionality of equipment, such as body-worn camera systems, to meet operational needs. 

• Provide  tailored training to law enforcement and other customers, enhancing their  operational capabilities and training curriculums. 

• Collaborate  closely with Sales, Product, and Customer Operations teams to: 

• Address  and document customer feature requests and issues. 

• Offer  valuable feedback to drive product improvements. 

• Ensure  high levels of customer satisfaction and program success. 

• Assist  customers in developing comprehensive agency-wide deployment plans. 

• Champion  Axon’s mission to transform training and operational efficiency through  innovative solutions like AI solutions and Evidence.com. 

• Perform  other duties as assigned. 

  

What You Bring 

• Bachelor’s  degree or equivalent knowledge and experience. 

• Experience  implementing and/or leading an Axon body-worn camera program. 

• Experience  with training, project management, and resource tracking. 

• Experience  with SAAS sales or support. 

• Knowledge  and demonstrated operating experience in one or more of the following  areas: Digital Video, Body-Worn Cameras, Conductive Energy Weapons, Virtual  Reality, Mobile Communications, SAAS. 

• Knowledge  of professional service provision with a technical or weapons-related  customer base. 

• Understanding  of software and/or hardware, testing, and implementation. 

• Understanding  and conversant about company solutions and products’ strengths,  weaknesses, opportunities, and threats. 

• Willingness  to travel weekly throughout North America, with potential for  international travel. 

• Experience  working with law enforcement or military sales. 

• Ability  to work effectively, add value as a team member, and assume leadership  roles within a team. 

• Ability  to work remotely effectively and add value as a team member, demonstrating  technical knowledge and consultative skills. 

• Ability  to teach and mentor team members as required. 

• Willingness  to take ownership of accounts and account-related actions. 

• Proven  ability to coordinate across various groups and functional teams. 

• Ability  to perform tasks with little or no supervision. 

• Demonstrated  ability to implement, drive, track, and report on projects. 

• Ability  to apply solutions, technology, and products to business opportunities. 

 

Benefits that Benefit You  

• Competitive salary and 401k with employer match  

• Discretionary paid time off  

• Paid parental leave for all  

• Medical, Dental, Vision plans  

• Fitness Programs  

• Emotional & Mental Wellness support  

• Learning & Development programs  

• And yes, we have snacks in our offices 

Benefits listed herein may vary depending on the nature of your employment and the location where you work 

 

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 66,000 in the lowest geographic market and USD 105,600 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.