Customer Success Manager

Short Description:  

At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships, ensuring their success and maximizing the value they receive from our AutoStore solutions. You will be responsible for building strong, long-term relationships, providing proactive technical support, and driving optimal performance of their systems. This role requires exceptional customer service skills and strong ability to prioritize, influence, and serve as a voice of the customer.

The CSM role is part of a regional commercial team that offers tailored support to a strategic customer group. This role will be critical to ensuring customers receive maximum value from our products and solutions and continue growing with AutoStore.

Tasks & Responsibilities:

• Act as a key point of contact and trusted resource for customer operations, also engaging partner distributors and AutoStore internal subject matter experts, to collaboratively and proactively support customer operational goals and site health.

• Coordinate with internal and external stakeholders to ensure successful implementations, onboarding, and adoption of solutions, establishing a recurring and long-term relationship with the customer to ensure ongoing, optimized health of their AutoStore system.

• Demonstrate solid understanding of customer business goals and their holistic and daily needs. Proactively monitor customer operational performance, and generate recommendations utilizing data and knowledge of latest AutoStore products and features to improve or optimize customer operations.

• Proactively monitor customer project progress and provide regular updates to stakeholders.

• Strengthen and leverage customer relationships to proactively accelerate upsell opportunity, shortening the average length of time for expansion opportunity.

• Advocate for customers’ needs and facilitate within internal teams to strengthen processes and communication.

Qualifications:

• Minimum of 2 years of experience managing stakeholder relationships, with relevant industry experience working with customer success or account management.

• Growth mindset, with demonstrated ability to influence and form strong, collaborative relationships at all levels, internally and externally.

• Proven ability to troubleshoot, problem-solve, and thrive in a “win as a team” environment.

• Time management as second nature, with a disciplined approach to organizing tasks and priorities.

• Technical aptitude. Knowledge of technical aspects and ability to articulate solution recommendations as well as analytical competency and ability to synthesize data to spot patterns and recommend improvements.

• Ability to proactively understand customer operational needs, as well as the key stakeholders in the decision-making process.

We offer: 

• A Collaborative & Inclusive Culture where we celebrate and value everyone’s contributions, encouraging diverse perspectives in decision-making.

• Work-Life Balance & Well-being: We offer 1 hour per week of paid exercise, health insurance, and a generous pension plan, prioritizing your mental and physical well-being.

• A Creative and Safe Workplace by joining a company experiencing rapid growth, with the stability of being Norway’s first unicorn listed on the Oslo Stock Exchange.

• International and Supportive Environment within a Norwegian multinational that values collaboration and innovation with a structured onboarding plan and career opportunities within the company

Location: Germany or Austria (preferred office locations: Ulm, Graz, Hamburg, Berlin, Vienna). Travel to customer sites, as needed.

Application deadline: July 31st. Please note that we review applications continuously during the summertime—if this opportunity excites you, we encourage you to apply as early as possible! All inquiries are treated confidentially.

AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our job's alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.