Customer Success Advisor, DACH

Position Overview

Join Autodesk's CSA Scaled Customer Success team, where we create impactful experiences for our customers while supporting increased revenue and overall company growth. As we transform our business model, driving continuous adoption of our industry-leading technology is key to success for both Autodesk and our customers.

We’re looking for a customer-focused professional to support organizations across Architecture, Engineering & Construction (AEC) and Design & Manufacturing (D&M) industries, helping them unlock the full potential of Autodesk solutions.

You will manage a hybrid portfolio of accounts, including Territory customers as well as Regional (Below $150K) and selected Enterprise customers, applying a scaled Customer Success methodology through a combination of digital engagement and prioritized, high-impact interactions based on account value and risk.

You will be part of the EMEA Scaled Customer Success team, working with a diverse and tiered customer portfolio, supporting customers across the full lifecycle (Onboarding, Adoption, and Value Realization).

Your primary objective is to drive higher product assignment and active usage across your portfolio, improving customer engagement with Autodesk solutions and supporting long-term retention.

You will operate on a defined set of high-risk accounts, leveraging data-driven signals and assigned actions to prioritize your focus and drive measurable improvements in customer health, product usage, and engagement.

In this role, you will contribute to Autodesk’s business performance by improving customer retention through increased engagement and effective adoption of solutions.

Responsibilities

• Proactively engage with customers through digital-first, scalable engagement models (1:many)

• Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, balancing efficiency with impact

• Guide customers through onboarding and adoption strategies across both AEC and D&M workflows

• Build and maintain relationships with key stakeholders, including senior stakeholders in higher-value accounts

• Prioritize activities and adapt engagement based on account health, risk, and business impact

• Execute on targeted actions for high-risk accounts, using data-driven insights to stabilize, re-engage, and improve customer outcomes

• Drive measurable uplift in product assignment and usage across your portfolio

• Establish and execute customer success plans using usage data, health metrics, and business insights

• Apply a consultative approach to understand customer processes and identify opportunities to improve adoption across AEC and D&M workflows

• Collaborate cross-functionally with Sales, Channel, and Support teams to drive customer outcomes

• Ensure a consistent and high-quality customer experience while operating at scale

Minimum Qualifications

• Professional working proficiency in English and German

• 3+ years of experience in Customer Success, Account Management, or Consulting roles

• Experience managing a portfolio with different customer segments (scaled and higher-value accounts)

• Background in Engineering, Architecture, Manufacturing, or related technical fields

• Ability to understand and analyze customer processes across AEC and/or D&M industries, and translate them into meaningful conversations and adoption strategies

• Hybrid knowledge of AEC and/or D&M industries, or strong ability to operate across both

• Strong understanding of customer lifecycle management, adoption, and retention strategies

• Excellent stakeholder management and client relationship management skills

• Strong communication skills, including relationship building, empathy, active listening, storytelling, and negotiation

• Proven ability in prioritization, risk management, and managing complexity at scale

• Proficiency in time management, problem solving, and data-driven decision making

• Ability to drive cross-functional collaboration in a matrix organization

• AI savviness is a plus

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