Senior Customer Success Manager

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募集職種概要

お客様第一のマインドセットを持ち、長期的な関係構築に情熱をお持ちですか？ 変化に対して前向きに取り組める方ですか？

もしこのような方であれば、日本拠点でのカスタマーサクセスマネージャーを募集しています。Autodeskのエンタープライズ ビジネス アグリーメント（EBA）を締結しているお客様の長期的な成功を支援し、ビジネス目標の達成と製品の採用促進に向けた様々なサービスを提供していただきます。

このポジションは、お客様とAutodeskの双方にとって大きな影響をもたらすやりがいのある機会です。

真のカスタマーサクセスは「共感」と「信頼」によって築かれます。私たちの文化の基盤は「Customer First（お客様第一）」です。

EBA契約を締結しているお客様に対し、Autodeskの主要な窓口としてアカウント管理および関係構築を担z̄い、スムーズなオンボーディング・アダプションとサポートの調整を通じて、Autodeskソリューションへの投資効果を最大化することが期待されます。

主な業務内容
 

• 短期間で最大のROI（投資対効果）を実現するプロジェクトや支援活動の優先順位付けを支援し、新しいソリューションの採用を加速

• 成功のための測定可能な基準を設定し、組織全体の方向性と整合性を構築

• 特定の主要顧客との間で戦略的なロードマップを策定・維持し、Autodeskソリューションの幅広い導入を支援

• 社内の専門家と連携し、お客様のビジネス・技術的課題をAutodesk製品・サービスや必要に応じたサードパーティ技術を用いて解決

• 信頼されるアドバイザーとして、深い傾聴と洞察の共有を通じてお客様との関係を強化

• レポート、提案書、ビジネス評価、推奨事項などのアカウント関連ドキュメントを作成・管理

• キーユーザーから経営層（CXO）に至るまで、主要顧客との密接な関係を構築・維持

必須条件
 

• 顧客対応組織での3年以上のリーダーシップ経験

• 顧客への深い共感力、協調性、成長志向

• 顧客の成功を自分の成功と捉える姿勢

• 自発的に目標に向かって努力できる方

• 学びと変化に柔軟で、他者のサポートを素直に受け入れて活用できる方

• 説得・交渉・合意形成による影響力の発揮

• 継続収益型ビジネスモデルにおける価値ドライバーの深い理解

• 分析力とプロセス指向のマインドを含む優れた財務知識

• 周囲を鼓舞し、共感を呼ぶことができるクリエイティブなリーダーシップ

• 優れたコミュニケーション・プレゼンテーションスキル

• 日本語と英語でのビジネスレベルの会話力

​歓迎条件
 

• 建築、建設、またはエンジニアリング業界への関心または理解

• 大手企業・グローバル顧客への技術・サービス導入経験、ならびに継続的な学習意欲

• 顧客および社内関係者の双方を巻き込む影響力とリーダーシップ

• SaaS（Software-as-a-Service）モデルにおける顧客管理や、価値創出の理解

Position Overview
 

Do you have a customer-first mindset and a passion for building long-term relationships? Are you someone who approaches change with a positive attitude? If so, we are hiring a Customer Success Manager based in Japan. In this role, you will support the long-term success of customers under Autodesk’s Enterprise Business Agreement (EBA), helping them achieve business objectives and driving solution adoption through a variety of services. This position offers a highly rewarding opportunity to make a significant impact on both customers and Autodesk. True customer success is built on empathy and trust. At Autodesk, our culture is grounded in Customer First.

As the primary point of contact for customers with EBA contracts, you will be responsible for account management and relationship building. You will ensure smooth onboarding, adoption, and coordinated support, while maximizing the return on investment in Autodesk solutions.

Responsibilities

• Support customers in prioritizing projects and initiatives that deliver maximum ROI in the shortest timeframe, while accelerating adoption of new solutions
• Establish measurable success criteria and align them with organizational goals
• Develop and maintain strategic roadmaps with key customers to drive broad adoption of Autodesk solutions
• Collaborate with internal experts to address customer business and technical challenges using Autodesk products, services, and third-party technologies as needed
• Strengthen relationships as a trusted advisor through active listening and sharing insights
• Create and manage account-related documents such as reports, proposals, business reviews, and recommendations
• Build and maintain strong relationships with key stakeholders, from end users to executives (including CXOs)

Minimum Qualifications

• 3+ years of leadership experience in a customer-facing organization
• Strong empathy, collaboration skills, and growth mindset
• A perspective that defines customer success as your own success
• Self-motivation and ability to work proactively toward goals
• Flexibility to learn and adapt, with openness to feedback and support
• Strong influencing skills through persuasion, negotiation, and consensus building
• Deep understanding of value drivers in a recurring revenue business model
• Solid financial acumen with strong analytical and process-oriented thinking
• Creative leadership that inspires and resonates with others
• Excellent communication and presentation skills
• Business-level proficiency in both Japanese and English

Preferred Qualifications

• Interest in or understanding of architecture, construction, or engineering industries
• Experience implementing technology or services for large enterprises or global customers, with a strong commitment to continuous learning
• Ability to influence and lead by engaging both customers and internal stakeholders
• Understanding of customer management and value creation in a SaaS (Software-as-a-Service) model
  
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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

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Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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