Customer Loyalty Representative

 

About the Role:

We're building some new teams and are hiring full-time Customer Loyalty Representatives to kick these teams off. These are work-from-home, remote positions. We're looking for some hungry, ambitious candidates who want to take the first step in kicking off their SaaS career!

Day to Day:

• Take inbound customer cancellation calls and retain them as an Aura customer

• Make daily outbound calls to existing Aura customers with failed subscription payments

• Ensure a high level of customer satisfaction through proactive support and active listening

• Address customer concerns and provide solutions 

• Master evangelizing Aura's story and mission to customers

• Consult with customers on best practices to better protect their online identity

• Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs

• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

What you bring to the table:

• 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics

• You love talking to people and are naturally engaging

• You're self-motivated and know how to push yourself to achieve goals

• You're a team player and know how to win within a team environment

• You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay for this position includes an hourly rate of $18/hour, plus commission. Total compensation (hourly rate + commission) is estimated to be $52,000-$56,000 annually, but may vary depending job-related knowledge, skills, experience, location, and meeting sales metrics while in the role.

The schedule for this role is 9am - 6pm MT (8am - 5pm MT on Saturdays) with Thursdays and Sundays off.