Specialist Office of the President

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

Overall Purpose: Ensure incoming cases, requests, and escalations are reviewed, triaged, assigned, routed, and tracked accurately and timely. This individual contributor role is responsible for supporting day-to-day intake operations, improving workflow efficiency, maintaining assignment accuracy, and helping ensure consistent service delivery.
 

Key Roles and Responsibilities:  Typical responsibilities may include, but are not limited to, the following:
• Review, document, and apply intake procedures to support consistent execution of quality standards and service expectations.
• Manage daily case intake, triage, assignment, routing, and escalation to the appropriate owner, team, queue, or escalation path.
• Monitor Salesforce and related systems for accurate case data, ownership, status updates, queues, and routing information.
• Resolve intake issues, assignment discrepancies, delayed cases, and other operational concerns that may affect timely case handling.
• Track key operational measures, including productivity, case aging, service level adherence, quality, assignment accuracy, and workload distribution.
• Identify process improvement opportunities and support implementation of workflow changes, best practices, and operational efficiencies.
• Partner with internal stakeholders and leadership to clarify ownership, align priorities, and support effective end-to-end case management.
• Prepare operational updates, status summaries, and reporting insights to support intake visibility, issue resolution, and continuous improvement.

Additional responsibilities could include handling escalations originating from the Office of the President and managing fraud and security threats, ensuring compliance with organizational policies and achieving optimal customer satisfaction and retention.
 

Job Contribution: Serves as an individual contributor responsible for supporting efficient, accurate, and timely intake operations in accordance with established procedures. Responsibilities include case prioritization, process adherence, data accuracy, issue resolution, stakeholder coordination, and identification of workflow improvements. The role contributes operational expertise and recommendations to improve case handling, routing accuracy, and service delivery outcomes without direct supervisory responsibility for employees.

Supervisory: No

Education/Experience: Bachelor's degree (BS/BA) desired. 1+ years of related experience. Certification is required in some areas.

Our Specialist Office of the President earns between $71,900 - $107,900 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage  
• 401(k) plan  
• Tuition reimbursement program  
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  
• Paid Parental Leave  
• Paid Caregiver Leave  
• Additional sick leave beyond what state and local law require may be available but is unprotected  
• Adoption Reimbursement  
• Disability Benefits (short term and long term)  
• Life and Accidental Death Insurance  
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  
• Employee Assistance Programs (EAP)  
• Extensive employee wellness programs  
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone

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If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.  Apply today!



Our Specialist Office of the President jobs earn between $71,900.00 - $107,900.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.


Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Richardson, Texas

Salary Range:

$71,900.00 - $107,900.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.