Senior CS Vendor Mgmt

Job Description - External

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Join AT&T’s Sales team and help connect customers with innovative solutions in cybersecurity, fiber, wireless, cloud, IoT, and more. Your sales expertise will drive growth and support our vision to lead the industry in connectivity, technology, and community.

Overall Purpose: Shape the performance of strategic supplier and partner operations that support Sales and Service, Service, and Technical Support. As a Senior Vendor Manager, you will turn business priorities into focused partner actions, strengthen relationships from executive leaders to frontline operations, and use performance and customer insights to improve execution. This role offers meaningful autonomy, regular interaction with senior leaders, and the opportunity to influence customer experience, operational performance, and adoption of new capabilities across internal and partner organizations.

Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:

• Own and strengthen relationships with strategic suppliers and partners, building alignment across senior leaders and frontline operational teams.
• Establish practical performance-management routines, measures, and governance that reinforce quality commitments, organizational standards, and agreed goals.
• Analyze operational results, trends, and customer insights to identify performance opportunities, emerging risks, and actions needed.
• Translate strategic priorities into clear partner plans, accountable owners, measurable outcomes, and follow-through.
• Lead continuous improvement efforts that enhance efficiency, service quality, customer experience, and overall business performance.
• Support effective adoption of technology, tools, and emerging capabilities that improve partner execution and customer outcomes.
• Identify root causes of performance issues, coordinate corrective actions across stakeholders, and monitor progress through resolution.
• Develop and maintain relationship-management plans that define priorities, improvement opportunities, measures, and required actions.
• Communicate insights and recommendations clearly at both strategic and tactical levels.
• Lead moderate-sized projects or defined workstreams within larger initiatives, guiding others and influencing outcomes without relying on direct authority.

What Success Looks Like

• Partner relationships create clear accountability, timely decisions, and mutual value.
• Performance trends, risks, and customer impacts are identified early and translated into action.
• Quality standards and operating commitments are consistently monitored and reinforced.
• Improvement plans have defined owners, measures, milestones, and sustained follow-through.
• Issues are resolved through disciplined root-cause analysis and cross-functional coordination.
• New tools and capabilities are adopted in ways that improve execution and customer experience.
• Leaders receive concise, credible insights that support sound strategic and operational decisions.

Required Qualifications

• 3+ years of related experience in vendor management, supplier management, partner operations, outsourced operations, service delivery, or a comparable operational environment.
• Experience using performance data and operational trends to identify issues, recommend actions, and track outcomes.
• Demonstrated ability to build effective relationships across multiple organizational levels and influence without direct authority.
• Experience coordinating issue resolution, continuous improvement, or cross-functional execution in a complex environment.
• Ability to communicate clearly with operational teams, business stakeholders, and senior leaders.

Job Contribution: Oversees entry to mid-level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies. Leads the team to manage small, less complex sales with a smaller quota or territory. Handles process-driven assignments with moderate oversight. Responsible for influencing decisions regarding the hiring, firing, disciplinary

action, and promotional activity for subordinates. Supervisor: Yes

Education/Experience:

• Bachelor’s degree.
• Experience in BPO, contact center operations, Sales and Service, Service, Technical Support, or a related customer-operations environment.
• Experience managing strategic partners or suppliers against service, quality, customer, compliance, or operational-performance commitments.
• Experience supporting adoption of new technologies, tools, or operating capabilities.
• Relevant certification where required for the applicable business area.

Our Senior Vendor Manager earns between $105,600 - $158,400 USD Annual. 11% Annual Bonus Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage  

401(k) plan  

Tuition reimbursement program  

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  

Paid Parental Leave  

Paid Caregiver Leave  

Additional sick leave beyond what state and local law require may be available but is unprotected  

Adoption Reimbursement  

Disability Benefits (short term and long term)  

Life and Accidental Death Insurance  

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  

Employee Assistance Programs (EAP)  

Extensive employee wellness programs  

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,

 AT&T internet (and fiber where available) and AT&T phone

Ready to join our team? Apply today



Our Senior CS Vendor Mgmt jobs earn between $105,600.00 - $158,400.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.


Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

Salary Range:

$105,600.00 - $158,400.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.