Field Service Engineer - Yieldstar

Introduction

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

This role sits within ASML's Yieldstar Equipment Sustaining team that is client specific to TSMC.

The Field Service Engineer - Yieldstar has a leading role in the team and interacts with the customer on diverse levels. The Field Service Engineer - Yieldstar executes regular and irregular maintenance activities with considerable independency and under limited supervision. They will need work as a team and/or independently to need to either diagnose, complete tool actions and/or escalate to central team.

Roles and Responsibilities

• Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.

• Handover problem or problem aspects to others (central support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).

• Use tools, replace parts, improve settings, to execute repairs and standard service actions independently.

• Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.

• Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed

• Signal gaps and improvement opportunities and reports it to the relevant stakeholders

• Maintain and broaden own knowledge, shares best known methods within the work group.

• Provide appropriate support and assistance to less experienced engineers on first tasks.

Education and Experience

• Bachelor’s degree in relevant Technical Field or equivalent combination of education, skills & experience

• Minimum 3 years experience in work experience in a similar role.

• Minimum 2 years experience using computer applications, including data analysis tools, spreadsheet, and presentation software.

• Minimum 2 years experience with Yieldstar, YS385 / YS500 or similar metrology tools

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.