Customer Operations Accounts Receivable Specialist

Introduction to the Job

As ASML continues to grow, ensuring the consistent delivery of high-quality customer operations across regions is of utmost importance. The Financial Services Specialist – Customer Operations (US) plays a pivotal role in supporting the U.S. Customer Operations team within ASML Business Services (ABS). This specialist is responsible for overseeing U.S. Accounts Receivable, acts as a key partner to Sales, Operations, Customer Support and Finance and is instrumental in driving operational excellence, process standardization, and strategic alignment within the United States. Ultimately, the Accounts Receivable function ensures timely revenue recognition, supports cash flow stability and contributes directly to the overall financial performance of the business.  Additionally, the role  requires strong attention to detail, excellent communication skills and ability to troubleshoot discrepancies with both internal teams and external customers, which involves drafting corporate policies and procedures while taking into consideration regional and cultural differences.

Role and Responsibilities

• Prepare, review and issue customer invoices in an accurate and timely manner in accordance with contractual terms, company policies and tax requirements.
• Monitor invoice delivery, ensuring customers receive invoices through the correct channels (email, customer portals, EDI, etc.)
• Collaborate with internal teams to resolve billing discrepancies, pricing issues, or missing documentation.
• Due to the high volume of US01 customer invoices, this role will be expected to do routine check-in’s with CO management to align on focus areas, goals and key issues.
• Support process improvements to enhance billing accuracy, reduce errors and streamline the invoicing workflow.

Reporting & Documentation

• Produce regular reporting, including AR aging, cash forecast inputs, customer performance and invoice status tracking.
• Support month-end and quarter-end close, including reconciliation of AR accounts, review of unapplied cash and verification of billing completeness.

Operational Excellence

• Execute and deliver customer invoicing as needed, ensuring accuracy and timeliness.
• Ensure first-time-right execution and strict compliance with ASML’s internal policies, U.S. GAAP, and both local and global regulations.
• Promote process standardization and automation by utilizing tools such as SAP S/4HANA, Robotic Process Automation (RPA), portals, and macros to improve efficiency.
• Ultimate goal of Collections work would be to contain overdue balances to below 90 days and drive to the point where we can pro-actively contact customers to schedule larger payments.

Strategic Contribution

• Serve as a structural solutions expert, actively contributing to global Quote-to-Cash (Q2C) process optimization and discussions on tooling enhancements.
• Provide insights specific to the U.S. market and contribute to planning with global Order Control colleagues.
• Drive efforts to standardize, simplify, and automate processes, leveraging advanced tools including SAP S/4HANA, RPA, and portals.

Stakeholder Engagement

• Work collaboratively with teams across Sales, Finance, and Customer Operations to ensure seamless information flow and process integration.

Continuous Improvement

• Identify opportunities for efficiency improvements and implement changes using LEAN methodology.
• Lead or provide support for both global and regional improvement initiatives, such as SAP Financial Supply Chain Management (FSCM) and dispute management tool deployment.

Education and Experience

• Bachelor’s or Master’s degree in Finance, Accounting, Business Economics, or a related field.
• At least two years of collections experience within a publicly traded company.
• Strong understanding of internal control frameworks as well as relevant laws and regulations.
• Experience working with ERP systems (such as SAP), Microsoft Office, and emerging IT solutions including S/4HANA and RPA.

Skills

• Demonstrates leadership presence and fosters a collaborative, inclusive work environment.
• Effectively prioritizes and manages a high volume of customer invoices, averaging 1,000 per week.
• Possesses excellent verbal and written communication skills in English.
• Proactive, customer-centric, and resilient under pressure.
• Values diversity and team development, with the ability to bridge cultural and disciplinary differences.
• Dedicated to continuous improvement and consistently strives to exceed expectations.

Other Information

This position is based in the U.S. and reports directly to the Regional Operations Manager within ASML Business Services. Occasional travel may be required to support cross-regional collaboration and participate in global initiatives. The role offers a unique chance to influence operational strategy and play a significant part in ASML’s ongoing global transformation efforts.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote per-sons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.