[ASML] Sales Operation Specialist

1. Sales System Enhancement Support (50%)

• Manage commercial operations for System Enhancement products, including demand creation, quotation, PO booking, and delivery monitoring.
• Support Account Managers in managing CRD and PO timing to meet corporate revenue targets and fulfill sales agreements.
• Collaborate with HQ central planning to ensure accurate demand planning and allocation.
• Work closely with Finance and CSCM teams to ensure timely shipment and revenue recognition.
• Communicate regularly with customers regarding quotation and PO progress, delivery schedules, and software license management.
• Maintain customer portal system inputs and respond to related inquiries.

2. Service Business Management Support (50%)

• Assist the Service Business Manager in preparing SLA (Service Level Agreements) and managing service-related operations.
• Prepare annual service contracts for out-of-warranty systems and monitor monthly usage for optical service contracts and other items.
• Manage contract changes due to relocation, de-installation, or idle systems.
• Oversee customer credit usage and balance.
• Handle quotation and PO operations for quarterly payments.
• Publish biweekly relocation status reports and manage each demand creation, quotation, PO, and GR processes.
• Communicate with customers to manage new demands and changes.
• Coordinate with HQ planning to ensure accurate demand planning and allocation.
• Maintain customer training plans through regular communication with customers and local training centers.

Education and experience

• Bachelor degree
• 1~3 years of prior experience in sales operations or related fields preferred (also open to new entry)

Skills

• Proficiency in using sales-related systems (e.g., ERP)
• Strong communication skills in both Korean and English
• Ability to collaborate effectively with internal teams (Account Managers, HQ Planning, Supply Chain, Finance) and external customers
• Positive attitude and resilience under pressure, with the ability to manage multiple tasks in a fast-paced environment
• Strong customer-oriented mindset, with a proactive approach to problem-solving and service excellence