Internship: HR knowledge experience optimization

Introduction

Within the People Operations department of ASML Business Services, the Global Operational Excellence team is focused on helping employees easily find and access accurate HR information. As employee expectations continue to evolve, improving the quality, consistency, and usability of HR content becomes increasingly important. In this internship, you will contribute to strengthening self-service experiences and preparing content for AI-powered support solutions. This internship offers a unique opportunity to gain hands-on experience in knowledge management, employee experience, content optimization, and digital transformation within a global organization.
 

Your assignment

Employees rely on HR knowledge content and self-service solutions to quickly find answers to their questions. During this internship, you will help improve the quality, accessibility, and effectiveness of HR information for employees worldwide. You will analyze employee feedback, optimize content, and support initiatives that enhance AI readiness and digital self-service experiences.

Your main responsibilities will be:

• Analyze employee feedback and identify opportunities to improve HR knowledge content.

• Translate feedback insights into practical recommendations and content improvements.

• Review and optimize knowledge articles for clarity, consistency, and usability.

• Convert existing reference materials into searchable, user-friendly knowledge content.

• Support content standardization initiatives and improve writing quality.

• Assess knowledge articles against established quality guidelines and standards.

• Contribute to preparing content for AI-enabled support experiences.
   

This is a bachelor or master internship for minimum 5 months, minimum 4 days per week (hybrid, at least Monday and Thursday at the office). The start date of this internship is as of November 2026.

Your profile

To be suitable for the internship, you:

• Are currently pursuing a bachelor’s or master’s degree in Human Resource Management, Business Administration, Communication, Psychology, Information Management, Knowledge Management, Organizational Studies, or a related field.

• Have strong analytical skills and enjoy working with data, feedback, and insights.

• Demonstrate excellent written communication skills in English.

• Are proactive and take ownership of your work and development.

• Can simplify complex information and make it easy for others to understand.

• Work in a collaborative way while also managing tasks independently.

• Have an interest in employee experience, knowledge management, digital transformation, and AI-enabled solutions.
   

In this internship, you will have the opportunity to make a direct impact on how employees access HR information globally. You will work with stakeholders across different regions, gain practical experience in content and knowledge management, and contribute to improving employee self-service experiences. The internship also provides exposure to AI adoption initiatives and continuous improvement projects that support ASML’s global workforce. Through this internship, you will learn how a large international organization manages and optimizes knowledge content at scale.
 

Other requirements you need to meet:

• You are enrolled at an educational institute for the entire duration of the internship, and you are at least 18 years old at the start of the internship;
• If you are a non-EU citizen, studying in the Netherlands, your university is willing to sign the documents relevant for doing an internship (i.e., Nuffic agreement);
• You attach your cover letter with a clear motivation on why you are interested in this internship assignment in particular;
• You need to be located in the Netherlands to be perform your internship. In case you are currently living/studying outside of the Netherlands, your application shows the willingness to relocate.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

Do you want to know more about the internship allowance, visa support and applying for an internship at ASML? Read this page.