First Line Support  – Sequence Engineer & Service Mix (SMIX) Lead 

Veldhoven, NetherlandsSenior5+ years

Introduction to the job 

First Line Support NXE (FLS) is the troubleshooting organization within the EUV Factory, responsible for supporting the Make, Qualification, Recovery, and Install phases of EUV systems. Within FLS, the Sequence Engineering team acts as the central coordinator for Special & Ordinary Service Actions, Service Sequences, and cross-competency execution plans. The FLS NXE Sequence Engineering team is the technical authority for Service Sequences within EUV Factory. The team ensures Service Actions can be executed safely, efficiently and first-time-right by connecting manufacturing execution, service strategy and sequence development. 

You serve as the bridge between Manufacturing, FLS Competencies, System Delivery, PE, Shopfloor teams, Program Management, and D&E Sequence organizations. You drive sequence readiness, support complex escalations, improve execution quality, and ensure learnings are translated into structural improvements across the EUV Factory. This role combines technical expertise, operational leadership, and stakeholder management without direct hierarchical authority. This aligns with the team's vision to become the engineering SPOC for Service Actions and to drive SMIX maturity across NXE products. 

Primary Mission 

Act as the FLS expert for Service Sequences, ensuring Service Actions can be executed safely, efficiently, and first-time-right through strong sequence engineering support, stakeholder alignment, and operational ownership.  

Secondary Mission 

Use operational learnings from Service Action execution to improve Service Mix quality, sequence readiness and industrialization across the EUV Factory. 

Roles and responsibilities 

1. Sequence Engineering (Primary Responsibility) 

Serve as the FLS subject matter expert for Service Sequences.

Provide advanced support on GRE, GEAR, POD and sequence-related tooling.

Assist FLS competencies with complex sequence challenges and multi-competency actions.

Create, review, optimize and combine service sequences to improve execution quality and cycle time.

Support shopfloor teams during execution of complex Service Actions.

Coordinate creation of missing sequences together with D&E, PE and service stakeholders.

Act as the voice of Manufacturing during sequence reviews and sequence industrialization activities.

Ensure Service Actions are technically executable, practical and aligned with operational realities.

2. Service Mix (SMIX) Leadership 

Chair and own the organization and successful execution of the biggest issues FLS is in the lead for from a workprep point of view with your stakeholders in the Cleanroom.

Partner with EMO, PE, System Delivery, Module Owner, Execution teams and D&E stakeholders to improve Service Mix quality and readiness.

Drive sequence alignment discussions for complex Service Actions.

Consolidate lessons learned from action execution for the most important actions in the factory.

Identify recurring sequence issues and drive structural improvements.

Support AIR intake, sequence readiness and serviceability improvements for new product introductions.

Represent factory execution experience during SMIX reviews and maturity discussions.

3. Escalation & Operational Support 

Support high-priority escalations involving Service Actions and sequence execution.

Facilitate daily execution reviews and progress alignment for complex actions.

Coordinate stakeholders when multiple competencies are required to execute an action plan.

Act as the bridge between execution teams, FLS competencies and sequence stakeholders.

4. SMIX Industrialization & NPI Readiness 

Partner with PE, D&E and Program teams to support the introduction of new service content.

Assess sequence readiness for new hardware, upgrades and recovery scenarios.

Participate in PIT discussions and AIR intake prioritization.

Identify gaps in serviceability and drive creation of missing service sequences.

Ensure manufacturing and install feedback is incorporated early in development.

Represent factory interests during industrialization and readiness reviews.

 
5. Performance Management & Continuous Improvement 

Monitor SMIX performance indicators including Quality, Cycle Time and Repeat Disturbances.

Consolidate operational learnings from critical Service Actions.

Drive structural improvements with D&E, PE and Manufacturing stakeholders.

Support data-driven decision making through trend analysis and reporting.

Participate in CI initiatives focused on Service Action quality and execution efficiency.

Develop and maintain best practices, standards and work instructions for Service Actions and Sequence Engineering.

The FLS Sequence Engineering team is the technical authority for Service Sequences within EUV Factory. The team ensures Service Actions can be executed safely, efficiently and first-time-right by connecting manufacturing execution, service strategy and sequence development. 

As a Sequence Engineer & SMIX Lead, you combine deep sequence expertise with strong stakeholder management capabilities. You are the go-to expert for complex Service Actions and use your operational experience to influence Service Mix quality, sequence readiness and structural improvement initiatives across EF and Install. You own the quality of the service action. You ensure through collaboration and ownership all required deliverables are reviewed and aligned from a quality first standpoint before execution.

Education and experience

Bachelor or Master level, any technical degree with an focus on Data Analysis, Mechanical Engineer, Electrical Engineer, Physics,
Having at least 5 years as a Coordination or Technical field with relevant experience in escalation management and operational organization.
Strong track record in operational coordination/ work prep.

Skills 

Technical Leadership ;

Able to connect sequence details to business impact and system delivery goals. 

Strong analytical and problem-solving capability. 

Stakeholder Management ;

Influences without formal authority. 

Comfortable leading diverse stakeholder groups and resolving conflicts. 

Execution Excellence
Maintains helicopter view while understanding technical details. 
Structured, disciplined and highly organized. 

Strong ownership mentality with a focus on closures and results. 

Communication 

Clear and concise communicator. 

Able to present effectively to engineers, management and senior stakeholders. 

Translates operational challenges into actionable improvement plans. 

Other information

Please note that we are not able to process your application without a dedicated Cover Letter and CV in English.

In your cover letter, please describe your experience working with a diverse range of stakeholders and how you adapt your communication style to different audiences and organizational levels.

When you have a new position in ASML, we want you to be able to learn and develop. We also want you to be able to add value and contribute in the role. You need time in a position for both these things. Ideally, you should be in a position for at least three years before applying for a new position. There may be exceptions for business or personal reasons.

Work in shifts: mild shift schedule containing 10 dayshifts, 5 evening, 1 weekend in 4 weeks (no night). Call-out support during public holidays.

Travel up to 10%

For this position, the indicative (fixed) annual salary range is between 67,000 euro and 75,500 euro. This range comprises vacation allowance and a 13th-month payment and is based on a full-time contract. Company profit sharing is not included in this range. As this is a shift-based position you will receive a shift allowance on top of the indicated salary range. The actual compensation offered will depend on several factors that are unique to each candidate, including but not limited to: job-related skills, relevant education and (work) experience, certifications, demonstrated abilities of the candidate, pay relative to other team members. This information is provided for transparency and guidance purposes only, and no rights can be derived from this salary indication.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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