Sales Operations Manager

Introduction to the job

ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Role and responsibilities

This position is focused on driving operational excellence within the Cymer business line’s Global Account Management team that is enabling sales/account management to maximize service and upgrades revenue as well as new tool selections. This includes having overall ownership of process and tools of business processes within global account management

Position will be based out of San Diego within Cymer business line headquarters to

• Have overall ownership of process and tools of business processes within global account management

• Organize monthly review to capture 18 months rolling new system and upgrades demands and align with planning through demand & supply process

• Own and develop forecasting tools and processes to support the business

• Prepare executive monthly summaries and reports for key performance metrics related to customer accounts

• Consolidate and report global account financial performance (P&L) on periodic basis

• Own and optimize the deal review process and tools to support account management staff

• Owns service on/off boarding process and tools as well as validating requests and getting approval

• Support account management staff to meet account and business goals in revenue growth, profitability, upgrades sales, and adoption of new products

• Analyze key performance metrics and make recommendations or take actions as needed to improve the business

• Analyze and streamline business processes and tools used in sales / account management  (tool and upgrade forecasting, account reviews, account strategies, quarterly/ semiannual customer reviews, etc.)

• Collaborate with Account Management staff to develop enhanced acct management processes with measurables to drive responsibility, authority and accountability closer to the customer

• Training and direct engagement with Account Directors and Managers to ensure processes are adopted and continuously enhanced

• Travel – domestic and international – up to 10%

• Flexibility in work hours as some of our customers are 7 / 24 – 365.

Education and experience

• Requires a minimum of a Bachelor’s Degree in a Business Related discipline or equivalent combination of education and experience.

• A minimum of 7 years of experience in customer organization including sales, business management, account management, service, technical support, marketing or product management. Preferably in the semiconductor capital equipment or service business.

• Cross functional experience in a large organization, multi-national, fast paced industry.

• Skilled in business presentations

• Strong competence with the various tools, procedures used to accomplish the job. i.e. – MS Programs, SharePoint, etc.

• Ability to analyze and streamline business processes.

• Ability to train others and be trained on new processes, etc., with new and existing customers.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• Have results driven ownership and accountability to meet business goals

• Ability to develop collaborative relationships with your stakeholders

• Can become a leader to drive cross-functional results as business requires

• Ability to complete assignments with attention to detail and high degree of accuracy while meeting agreed timelines.

• Work independently or as part of a team and follow through on assignments with minimal supervision.

• Proven ability to perform effectively in a demanding environment with changing workloads.

• Identifies bottlenecks and drives improvements.

• Demonstrate open, clear, concise and professional communication, both written and verbal.

• Must be able to read and interpret data, information, and documents.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.

• Occasionally lift and/or move up to 20 pounds.

• May require travel (specify domestic and/or international) dependent on business needs – specify percentage of travel.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Can observe and respond to people and situations and interact with others encountered in the course of work. 

• Can learn and apply new information or skills.

• Must be able to read and interpret data, information, and documents.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

• Ability to complete assignments with attention to detail and high degree of accuracy.

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

• Result driven-demonstrate ownership and accountability.

• Identifies bottlenecks and drives improvements.

• Work independently or as part of a team and follow through on assignments with minimal supervision.

• Demonstrate open, clear, concise and professional communication.

EOE AA M/F/Veteran/Disability

Need to know more about applying for a job at ASML? Read our frequently asked questions.

The current base annual salary range for this role is currently:

$110,250-165,375

Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.

The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company’s 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.

All new ASML jobs have a minimum application deadline of 10 days.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.