Senior Program Manager-Beta Programs

• 8+ years of experience in Program Management, Product Operations, Customer Success, Product Management, or related disciplines.
• 5+ years of experience managing customer-facing software deployments, pilots, beta programs, or release programs.
• Experience working within SaaS or cybersecurity environments.
• Strong understanding of Agile software development methodologies.
• Experience collaborating with Product Management and Engineering organizations.
• Bachelor's degree in Business, Technology, Computer Science, Engineering, or related field.
• Experience managing at least ten enterprise-scale beta or early access programs with measurable business outcomes.
• Demonstrated experience presenting beta program outcomes and release recommendations to executive leadership teams.

Key Competencies

• Customer-Centric Innovation - Ability to uncover unmet customer needs and translate customer insights into actionable product improvements.

• Executive Influence - Ability to confidently challenge launch assumptions and influence executive release decisions using objective customer and operational data.

• Customer Obsession - Ability to advocate for customer outcomes and ensure customer feedback influences product decisions.

• Program Leadership - Ability to coordinate complex cross-functional programs and drive execution.

• Strategic Thinking - Ability to align beta programs with organizational objectives and product strategy.

• Data-Driven Decision Making - Ability to leverage metrics, analytics, and customer feedback to guide decisions.

• Collaboration & Influence - Ability to work effectively across Product, Engineering, GTM, Legal, Support, and Executive teams.

• Communication Excellence - Ability to communicate effectively with customers, executives, and technical stakeholders.

• Risk Management - Proactively identify and address program, customer, and operational risks.

• Continuous Improvement - Focus on process optimization, operational excellence, and scalability.

On-Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All India wolves receive compelling compensation and benefits packages, including:  

• Equity for all employees 

• Flexible annual leave, paid holidays and volunteer days 

• Training and career development programs 

• Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance. 

• Fertility support and paid parental leave 

• Employee Assistance Program

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing recruiting@arcticwolf.com.   View our Hiring Page to learn more about our application process.

Security Requirements 

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 

• Background checks are required for this position.  

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.