Billing Analyst

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. We’re looking for a/an [insert job title] to be part of making this/that happen.   

Position Overview and Objective

The Billing Analyst is responsible for the order processing and billing of Arctic Wolf’s deals and for providing administrative support to the sales organization. They do this effectively by validating customer purchase orders against their negotiated contracts, creating invoice drafts for review and approval, and posting the sales transactions once approved. These responsibilities are carried out with utmost focus on customer satisfaction, while ensuring full adherence to Arctic Wolf’s legal and financial policies. Billing Specialists are highly motivated individuals that efficiently employ sound judgment in a dynamic environment with minimal supervision. Their professionalism and dedication to operational excellence ensures all dealings with others are addressed promptly within tight timeframes.

Hours of Work

This is a remote-based role with standard working hours of 3:00 PM – 11:00 PM, Monday through Friday, with occasional visits to our Bengaluru office. Please note that extended and overnight hours will be required during month-end close periods to support billing month-end. 

Responsibilities

Primary Responsibilities and Duties

• Validate customer purchase orders and contracts for completeness and consistency.

• Process orders and conduct invoicing, ensuring accuracy and lead time expectations are met.

• Effectively manage increased volumes on Month and Quarter Ends.

• Troubleshoot and resolve order management and billing issues.

• Comply with the organization’s legal and financial policies, and other internal controls.

• Process Credit & Re-bills.

• Respond to customer inquiries through the AR inbox.

• Collaborate closely with Sales Operations to ensure billing accuracy and alignment with customer agreements.

Experience & Requirements

• You have experience working with Salesforce, NetSuite, or similar ERP/CRM systems

• You have experience reviewing customer purchase orders and contracts for accuracy and billing alignment

• You’ve managed order processing and invoicing in high-volume environments, with strong attention to detail

• You are comfortable handling increased workload during month-end close periods

• You are familiar with credit and rebill processes, as well as maintaining compliance with internal controls

On-Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All India wolves receive compelling compensation and benefits packages, including:  

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience asaccessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing recruiting@arcticwolf.com.  View our Hiring Page to learn more about our application process.

Security Requirements