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Services Partner Operations, APAC
AppleSingapore, Singapore5+ years
Apply Join one of Apple's fastest-growing businesses and help expand our partner ecosystem. Apple's Services Partner Operations team seeks a results-driven program manager to support the technical and operational onboarding and ongoing success of Asia Pacific partners delivering Apple Services to their customers.
We are looking for a detail-oriented, collaborative professional who thrives in dynamic, evolving environments and is passionate about building impactful partnerships. In this role, you will translate regional and partner-specific nuances into scalable processes, helping to turn pilot programs into repeatable initiatives that drive long-term growth. Success requires building strong cross-functional relationships, fostering alignment across diverse teams, and communicating clearly to ensure shared understanding across stakeholders.
The Services Partner Operations Program Manager supports APAC Services growth efforts with a focus on cultivating existing distribution partnerships, onboarding new partnerships and offers, and helping to identify the platform solutions needed to support the partners represented in this region. The role requires a highly motivated, proactive, and detail-oriented individual contributor who can effectively collaborate across diverse internal and external teams to meet strategic business and operational objectives. The successful candidate is a self-starter with the ability to manage complex programs independently and thrive in a fast-moving and ambiguous environment.
- Own end-to-end program management for integrations with new channel partners, driving timelines, milestones, and cross-functional coordination, holding the integrator and external partner accountable towards these deliverables
- Apply standard methodologies, champion customer experience, and evaluate the impact of technical implementation decisions across multiple platforms.
- Develop an in-depth understanding of back-end systems to proactively identify and mitigate issues before they occur.
- Focus on achieving key business objectives such as:
- * Ensuring a high-quality Apple customer experience through partners
- * Transitioning manual processes to automated and scalable ones
- * Driving high-quality integrations that result in engaged subscribers across Apple's Services
- Collaborate across the organization to identify and define areas for improvement and optimization of partner onboarding.
- Contribute to tracking partner progress against a roadmap and contribute to leadership updates through weekly reporting and quarterly business reviews as requested.
- 5+ years of experience in partner operations, technical program management, or a related field within a technology or services organization
- Proven experience independently managing complex, cross-functional programs with multiple stakeholders across internal and external teams
- Hands-on experience with technical integrations, API-based implementations, or back-end platform operations
- Strong analytical skills with the ability to define, track, and act on performance metrics and KPIs
- Demonstrated ability to communicate clearly and effectively with stakeholders at all levels through structured reporting and business reviews
- A passion and curiosity for solving complex operational challenges
- Ability to think strategically and execute tactically, with persistent attention to detail and a high level of comfort navigating ambiguity
- 7+ years of experience in partner operations, business development, or technical program management
- Experience working within or alongside subscription-based services businesses
- Demonstrated success transitioning manual or pilot programs into automated, repeatable, and scalable operational processes
- Ability to influence without authority across diverse, matrixed organizations
- Exceptional attention to detail
- Experience working collaboratively with subscription services or building partnerships for media or entertainment services with Carriers, Retailers, MVPDs, Financial Services, and other third-party media and entertainment companies
- Proven experience delivering projects with multiple cross-functional teams (e.g., business development, finance, and engineering)
- Depending on market alignment, this role may require professional proficiency in Mandarin, Japanese or Korean to effectively communicate with internal stakeholders, business partners and vendors located in the respective markets.