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Production Manager, Digital Commerce Management, Apple Store Online EMEIA
AppleLondon, England, United Kingdom
Apply As a Production Manager, you will be responsible for leading a team of Content Specialists and handling high profile projects that touch content across multiple platforms and apps both in EMEIA and worldwide. From leading product launches to marketing initiatives, feature changes to daily updates, you and your team’s work will directly impact the experience for millions of Apple customers who visit the Apple Store Online. You will be part of a tight-knit global team, driving high quality results while meeting ambitious deadlines. You are a thoughtful and effective leader, deeply detail oriented, and comfortable with change and uncertainty in a dynamic work environment.
The Digital Commerce Management team are responsible for maintaining and managing all customer-facing content on the Apple Store Online and the Apple Store App. Our mission is to deliver an engaging and seamless shopping experience by continuously improving the quality of information presented to customers while scaling to meet the increasing demands of new geographies, languages and devices.
You are an action orientated leader with a passion for driving accountability and performance. While you focus on day-to-day execution, you maintain a customer-first perspective, always considering the bigger picture. As a strong communicator and listener, you collaborate effectively with regional and global partner teams and foster a culture of learning, camaraderie and continuous improvement. You are committed to supporting the growth of your team, equipping them with the skills and opportunities to succeed in their roles and advance their careers.
- Manage and inspire a team of content specialists, fostering an inclusive culture that values collaboration, professional growth and learning.
- Support the ongoing development of your team by identifying skill gaps, creating tailored training opportunities, and providing constructive feedback and mentorship.
- Ensure end-to-end delivery with a customer-focused mindset, using sound judgment to prioritise and balance short-term business needs with long-term goals and global versus regional trade-offs.
- Optimise workloads and resources effectively, even under constrained situations, to meet ambitious deadlines.
- Partner with global DCM leaders to drive process improvements and foster collaboration across regions.
- Collaborate with business and technology counterparts to define and prioritise needs across corporate, platform, and regional demands.
- Work with DCM Solutions, Product Management, and Engineering teams to develop and implement scalable tools, processes, and KPIs that align with business objectives.
- Extensive experience in technology, operations or e-commerce with in-depth knowledge and experience of global, online content management for both web and mobile platforms.
- Able to accommodate flexible work schedule during critical business periods and participate as part of a global team.
- 2+ years people management, ideally through a period of significant change, with a focus on developing and motivating a high performing team.
- An open, communicative, and reliable leader who is able to collaborate closely with cross-functional partners, organisational leaders, as well as direct reports.
- A technically-minded learner that is willing to roll up their sleeves to grasp the numerous tools and systems used across DCM every day.
- A thoughtful and organised problem-solver that can adapt to constant change and ambiguous situations while simultaneously driving multiple complex projects.
- Ability to remain calm and good-natured while experiencing ambitious deadlines.
- Exhibits high degree of ownership and accountability.
- Foreign language proficiency is a plus.
- Bachelor’s degree (BA/BS) or equivalent experience.