Retail Support Specialist - Retail Customer Care

Singapore, Singapore

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. At Apple, you’ll share in a commitment to excellence by delivering best in class customer service. We value integrity, personal accountability, teamwork, excellence, and innovation. Join Apple, and help us leave the world better than we found it. In this role you will deliver excellent customer service by supporting a wide range of post-sales responsibilities for orders placed online and with our Apple retail stores. Responsibilities include order maintenance, problem resolution, customer service, and broad support for issues pertaining to shipping, billing, and order management. Beyond day-to-day support, you will play an active role in enhancing customer journey through identifying gaps, proposing solutions, and driving meaningful change.

You will provide post-sales support for Apple's ever changing line of products and services, including new ways to buy, and new types of products. To do this, you will receive a variety of tasks related to customer queries and orders. These tasks evolve with time, and require the use of a variety of systems and tools. Examples of tasks include: Process and manage customer orders accurately and in timely manner. Resolve order related issue, blocks, discrepancies, and escalations. Collaborate with internal teams such as logistics, warehouse, retail stores, payment team, and finance to ensure smooth order fulfilment. Initiate and manage shipping issues in coordination with logistics partners and carriers.

Passionate about creating best in class customer experience.
Excellent verbal and written communication skills; professional phone etiquette.
High attention to detail and accuracy.
Demonstrates resourcefulness, adaptability, and flexibility.
Believes in the power of a team; strong team player mindset.
Learning agility - ability to adjust to changing policies and procedures as well as new systems and workflows.
At ease with using multiple applications and demonstrates high computer literacy.
Advanced problem solving skills.
Critical thinking & sound judgment.
Korean language proficiency is required.

Experience in Contact Center or equivalent work experience preferred.
Our customers require support 7 days per week, with morning and evening hours, including holidays. Schedule flexibility is a must.
Experience with SAP, Excel, familiarity with logistics and carrier processes is a plus.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

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