eCommerce Specialist - DACH

Munich, Bavaria-Bayern, Germany

The people here at Apple don’t just create products—they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn enriches the lives of hundreds of millions of people around the world. Our sales team is, in many ways, the face of Apple to our customers. In this role you will be responsible for driving eCommerce sales for Germany, Switzerland and Austria. You will be a key contributor to Apple’s regional eCommerce strategy and be responsible for delivery of Apple’s eCommerce customer experience (CX) programs and online sales growth programs. You build relationships, develop partner capabilities, and ensure flawless execution across the programs. You collaborate closely with Worldwide (WW) and Western Europe (WE) eCommerce channel teams, Germany, Switzerland and Austria sales teams, cross-functional teams and external partners to maximize and grow Apple’s eCommerce Channel business in the region.

You understand there are many moving parts in an organization. Navigating the interdependencies within Apple is needed for success. Understanding how business financials work, and strategies for sustaining profitable growth, are key to staying ahead of the competition. You analyze the market and think beyond the short-term. You think clearly. You simplify complex problems and distill big decisions down to their core. It’s rarely easy. Sometimes decisions require you to make tough calls, even after considerable time and energy has been invested - but you own it. You stand by your deep analysis, wisdom and experience to make quality and timely decisions. Apple and third party solutions solve complex business problems in simple and innovative ways. You create competitive and breakthrough strategies that truly shape the future. You do this by asking why and why not, both stripping out what is not essential and identifying what is. By doing so, you are able to see what’s ahead and identify trends that will be critical for growth. You see the world through the eyes of the customer by deeply understanding their needs, challenges, and concerns. At Apple, we obsess over how people experience our products and services. You not only meet our customers’ expectations, but you exceed them. Customer and partner needs can often be unique – but, you’re quick on your feet and connect and influence the right people both inside and outside of Apple. As a go to person with leadership, you are trusted and comfortable in tough situations. You can settle disputes, negotiations and own the hard calls with minimal noise. You step up to conflicts and see them as opportunities to shine. You adapt to change and find the right path without necessarily having all of the pieces to the puzzle. At Apple, things aren’t always clear but you shift gears and thrive when asked to explore new ground, rather than waiting on others. You are only as strong as the people around you, so you know how to build and motivate a team. You create an environment that is collaborative and one that empowers team members to do their life’s best work. When projects require extra support, you step up to the plate and mobilize the right resources to ensure all problems are resolved. You believe that communication is key to Apple’s success. You’re a dreamer and someone who actively talks and listens through endless possibilities – with customers and teammates alike. To ensure the most innovative ideas become a reality, you recognize perspectives, patiently listen to every detail and commit to what is right, in order to move us forward.

Have a deep understanding of Germany, Switzerland and Austria channel, eCommerce landscape, partners and the needs of our end customers.
Collaborate with WW and WE eCommerce Channel teams to develop and execute the eCommerce strategy for Germany, Switzerland and Austria.
Study market trends, partner capabilities, performance metrics and results to identify areas for optimization and new online growth opportunities.
Analyse business opportunities to develop and drive regional and partner specific eCommerce sales strategies, plans and roadmaps
Collaborate with WW, WE and regional cross-functional teams (Operations, Marketing, Finance) to execute eCommerce playbooks and facilitate the rollout of initiatives, systems and tools to key
Channel partners
Develop regional eCommerce reporting, reviews and planning, analyzing data insights, eCommerce KPIs, CX monitoring results to determine appropriate forward actions
Work on special projects related to strategy development for eCommerce channels
Support a community of eCommerce experts across Western Europe, transferring knowledge and sharing best practices
Support the tactical and strategic management of key eCommerce accounts, which includes but is not limited to, supporting eCommerce development in account planning, driving eCommerce sales programs, offers definitions and development, demand generation, operational optimization, premium eCommerce CX
Improving online conversion rates and growing sales through our partners digital channels. Strong commercial mindset with focus on CRO, funnel analysis, and measurable revenue impact

Professional experience in eCommerce across channel, traditional online retailers and social commerce.
Proven experience succeeding in complex, matrix and cross-functional projects.
Solid understanding and experience implementing Sales models and working with eCommerce.
Experience setting, managing and reporting against multi-year plans, budgets, KPIs, milestones, roadmaps, etc.
Deeply data driven with proven analytical and numerical prowess; versed in site analytics and proficient in analyzing data for decision making.
Translating complex data into clear, visually compelling presentations and reports to leadership
Experience overseeing program roadmaps; high attention to detail.
Ability to inspire, influence and collaborate across many functions and levels of the organization.
Ability to work autonomously in a regional role while staying connected to WW/WE strategy
Ability to communicate in a clear and effective manner to key partners and leadership teams to influence the overall digital strategy and program development.
Demonstrated organizational skills, ability to prioritize tasks and manage time efficiently while maintaining attention to detail.
Excellent written, presentation and oral communication skills.
Action-oriented and enjoy working in a fast paced, dynamic environment.
Fluent in German and English

Bachelor’s degree or equivalent education

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

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eCommerce Specialist - DACH

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