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Platform Operations Analyst (Supply Chain) – Insight Team
AppleShanghai, Shanghai, China
Apply The Insight team runs one of Apple's most critical Big Data ecosystems — an exabyte-scale, highly-available infrastructure that underpins manufacturing operations for every Apple product, globally. Every iPhone, iPad, and Mac has touched our systems.
We advance technology by relying on each other's strengths and skills to build something bigger than ourselves. For this reason, team culture is central to our values. We value social skills and integrity as much as technical craft.
As our inaugural Factory Onboarding Analyst in China, you will step into a strategic, field-forward role supporting our extensive manufacturing footprint. You will act as the critical bridge between factory users, operations teams, and global engineering groups, building strong communities and driving platform adoption to shape the future of the Insight ecosystem.
You will champion a customer-centric approach, spending significant time on-site to directly engage with end-users, provide high-quality support, and deliver transparent updates on issue resolution. Beyond day-to-day operations, you will research organizational workflows to identify weaknesses and form data-driven hypotheses, applying the latest manufacturing trends to optimize our business models
- • Spend significant time on-site across manufacturing locations to build strong communities and rapport with factory users, OPM, and Prod Ops teams.
- • Drive platform adoption and deliver user training while channeling invaluable feedback to shape future ecosystem developments.
- • Provide high-quality, customer-centric support by engaging directly with end-users and delivering transparent updates on issue resolution.
- • Translate complex technical concepts into clear, actionable information for both technical and non-technical stakeholders.
- • Research organizational workflows to identify inefficiencies and form data-driven hypotheses for process improvement.
- Bachelor’s or Master’s degree in Information Systems, Business Analytics, Supply Chain, Business Administration, or a related field.
- Fluency in Mandarin and English, with experience delivering technical training, executive reports, and presentations to global teams.
- Ability to travel up to 40% to manufacturing sites across China to lead on-site system onboarding and user engagement.
- Experience in enterprise technical support (L2/L3) or system integration, including data analysis and reporting using advanced spreadsheet functions.
- Experience collaborating with manufacturing or hardware operations teams (e.g., OPM, Prod Ops) to map business workflows and implement process optimizations.
- Programming work experience in writing complex SQL to extract Data from a large Databases/ Python
- Deep understanding of Contract Manufacturing build processes and NPI lifecycles, including hands-on familiarity with shop floor data flow and MES/SFC interactions.
- Experience navigating cloud platforms (e.g., AWS, GCP) with a foundational understanding of data pipelines and storage at scale.
- Experience integrating AI tools and LLMs into daily workflows to automate tasks, improve output quality, and accelerate delivery
- Experience designing operational dashboards and business reports using data visualization tools such as Tableau or Grafana.
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