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Lead ASC, Delhi
AppleNew Delhi (i), Delhi, IndiaSenior3+ years
Apply Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This, in turn, enriches the lives of hundreds of millions of people around the world. Our sales team is, in many ways, the face of Apple to our largest customers.
As a Lead ASC, you are responsible for sales development and operations in your territory. You manage all the Apple authorised partners in your region, and you build influential and collaborative business relationships with multi-brand point of sale. You establish and implement sales target at store level based on potential and growth objectives. Experience of handling similar Retail POS sales and customer experience role is valuable. You are persuasive, engaging, confident and have strong communication skills with an ability to network and influence.
In this role, you will:
- Influence store and regional leadership across multiple points of sale in a defined territory to build business plans, achieve partner sales targets, and grow business
- Collaborate and train reseller teams on our products, services, and merchandising guidelines, while promoting outstanding customer experiences and developing brand advocates
- Educate and encourage store teams to stay knowledgeable on the latest Apple product and services portfolio
- Meet customers and promote the Apple ecosystem by communicating product benefits and value proposition through demonstrations and consultations, individually or in groups
- Strive for excellence and ensure Apple’s outstanding dedication to merchandising and brand standards are upheld throughout your territory; This includes ensuring that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards
- Provide daily care and inspection according to guidelines and escalate issues for timely and effective resolution
- Enrich the customer experience by approaching problems with creativity, curiosity, and new ideas
- Leverage your interpersonal savvy to grow relationships, persuade others, and influence across all levels within the partner organization
- Coach, support, and inspire teammates to demonstrate Apple’s values and embrace a culture of innovation and continuous improvement
- 3+ years of work experience as field ASM
- Experience of account management and channel sales
- Bachelor’s degree or equivalent experience in business administration / Sales
- Ability to navigate ambiguity, approach problems flexibly, and propose creative solutions to grow business
- Excellent communication and presentation skills
- Ability to educate, inspire, and influence others to foster innovation
- Strong relationship building and collaboration skills with the ability to influence, negotiate, and persuade key regional and store-level partners using situational adaptability
- Ability to navigate ambiguity, approach problems flexibly, and propose creative solutions to grow business
- You are an expert at communicating. And, you’re cool under pressure. You make the complex simple and you command an audience by bringing them along for the journey. You empower others to learn, to be curious and ultimately, share your passion for what you believe in.
- Apple doesn’t cut corners, in products or in business. You bring the highest level of integrity, honesty, and accountability in all that you do, every single day. You are a trusted advisor who does what you say you’ll do – and always does what’s best for Apple.
- Customer and partner needs can often be unique – but, you’re quick on your feet and connect and influence the right people both inside and outside of Apple. As a go to person with leadership, you are trusted and are comfortable in tough situations. You can settle disputes, negotiations and be responsible for the hard calls with minimal noise. You step up to conflicts and see them as opportunities to shine.
- Build competitive and breakthrough strategies that truly craft the future. You do this by asking why and why not, both stripping out what is not crucial and identifying what is. By doing so, you are able to see what’s ahead and identify trends that will be critical for growth.
- Strive for excellence in everything you do. Due to changing priorities, urgent customer needs, or a final push to meet a quarterly forecast, you face the daily challenge of where to focus your time and energy.
- High level of integrity, trust, and accountability
- Strong self motivation and ability to thrive independently in a fast-paced, constantly changing environment
- Effective time management including ability to multi-task, organize, and prioritize tasks
- Ambition for driving sales results and recommending Apple solutions is desirable
- Background in direct sales or solution-based selling is a plus