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Site Services Supervisor, Data Center
AppleMaiden, North Carolina, United States3+ years
Apply Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.”
Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.
Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.
The Data Center Operations team is looking for a dynamic and proven leader to join as a Site Services Supervisor. This is not just a technical role — it's a leadership opportunity for someone who thrives in a fast-paced, 24x7 production environment and knows how to bring out the best in technical teams. If you're driven by purpose, energized by scale, and ready to do your life's best work — keep reading.
As a Site Services Supervisor, you'll lead a team of data center technicians responsible for the hands-on support, maintenance, and deployment of hardware infrastructure that keeps Apple's operations running around the clock. Day to day, you'll oversee team performance, ensure your team has the staffing, tools, and materials they need to execute, and hold the bar on quality and delivery standards. You'll collaborate closely with peer leaders and cross-functional teams to stay aligned on priorities, and you'll play an active role in developing your technicians — setting the example, closing skill gaps, and building a team that's ready for whatever comes next. This role rewards leaders who communicate clearly, adapt quickly, and find energy in a fast-paced environment where the work genuinely matters.
- Lead and develop a team of data center technicians across hardware support and infrastructure deployment operations
- Oversee day-to-day team performance, ensuring work is executed on plan, on priority, and to quality standards
- Partner with site leadership to maintain proper staffing levels, tools, and materials to meet operational demand
- Set the example for team culture, core competencies, and professional development at the technician level
- Coordinate cross-functional alignment to ensure tasks and projects are properly supported and executed
- Develop, implement, and ensure compliance with established policies, procedures, and operational standards
- Support on-call escalations and after-hours response as needed to maintain continuous operations
- Previous experience leading teams, projects, or operational functions in a fast-paced environment
- 3+ years of experience working in a data center, IT infrastructure, or equivalent technical operations environment
- Comfortable working extended shifts in a data center environment, including temperatures ranging from 79°F to 105°F+
- Ability to safely work at heights using step ladders, podium platforms, and personnel lifts in accordance with safety protocols
- Ability to safely operate hand-held tools including electric drills, safety cutters, and fiber testing equipment
- Ability to support on-call duties and after-hours response in a 24x7 operational environment
- Proven leadership experience supervising teams in a data center, IT infrastructure, or mission critical operations environment
- Working knowledge of networked IT hardware, operating systems, network protocols, and the ability to run diagnostics and firmware updates
- Experience partnering with leadership on staffing, budgets, tools, and materials to keep operations running at full capacity
- Track record of identifying process gaps and driving improvements to established procedures and standards
- High emotional intelligence with strong communication skills, sound decision making, and a collaborative approach to leadership
- Comfortable operating in a fast-paced, ambiguous, global environment with the ability to align and influence across multiple teams and functions