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Field Services Engineer
AppleMumbai, Maharashtra, India
Apply The Site Service Engineer is responsible for deploying and maintaining servers and supporting fixtures and infrastructure in remote data centers located within India and some other global sites. The function will include the racking and stacking of servers and maintaining the Layer 1/2 infrastructure throughout Apple data centers. A background in logistics would also be beneficial. This is a regional position where data centers are present in India. Extensive (approximately 75%) regional travel is key to the success of the role.
Execute regional co-location projects in the deployment and maintenance of compute servers in remote data centers, including cabling infrastructure. Experience in DC incident management and change control is essential to prevent and/or manage failure scenarios, leading to the recovery of services with improvement plans to mitigate future occurrences. Proven track record in remote vendor management for infrastructure expansion and to enforce compliance with technical specifications and quality standards. Possess good knowledge of data center infrastructure management tools.
- Expertise with data center operational tasks, including rack sizing, construction, equipment installation, and decommissioning. This role will involve very hands-on activities.
- Hands-on experience with various copper and fiber cabling structures, cable infrastructure design, and labeling methodology.
- Experience with DCIM (Data Center Infrastructure Management) tools. Hands-on operations in securing and monitoring equipment with enterprise-level management tools.
- Experience in logistical activities (inbound receipts, outbound shipments, inventory management).
- Experience logically transacting inventory in an ERP system, preferably SAP, and physically organizing inventory in on-site storage rooms.
- Experience of increasing responsibilities within a global, multi-cultural, multi-location organization.
- Certification in data center operations or data center-related certification, e.g., CDOM, CDFOM, CDCE, CDCS.
- Demonstrable ability to handle key stakeholder interests while simultaneously managing conflicting priorities and business interests.
- Strong communicator at all levels with excellent oral and written skills to a variety of audiences.
- Possesses a global perspective with the ability to understand and work effectively in a culturally diverse organization.
- Ability to organize and work effectively with other project teams and departments participating in DC-related projects.
- Travel needed per project needs
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