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DCM Production Manager (APAC)
AppleShanghai, Shanghai, China7+ years
Apply Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
The Digital Commerce Management (DCM) team are responsible for maintaining and managing all customer-facing content on the Apple Store Online and the Apple Store App, Tmall Flagship Store and Douyin Store. Our mission is to deliver an engaging and flawless shopping experience by continuously improving the quality of content presented to customers while scaling to meet the increasing demands of new geographies, languages, and devices.
As a Production Manager, you will be responsible for leading a team of Content Specialists and managing high profile regional and global projects that touch content across multiple platforms and apps. From leading product launches to marketing campaigns, feature changes to daily updates, you and your team’s work will directly impact the experience for millions of Apple customers who visit the Apple Store Online, Tmall Flagship Store, Douyin Store and Live stream.
You are an action orientated leader with a passion for driving accountability and performance. While you focus on day-to-day execution, you maintain a customer-first perspective, always considering the bigger picture. As a strong communicator and listener, you collaborate effectively with regional and global partner teams and foster a culture of learning, camaraderie and continuous improvement. You are committed to supporting the growth of your team, equipping them with the skills and opportunities to succeed in their roles and advance their careers.
- Lead and inspire a team of content specialists, fostering collaboration, professional growth, and resilience during a period of significant transformation.
- Act as a change leader, guiding your team through platform-wide updates and organisational shifts, helping them navigate uncertainty with clarity and confidence all the while ensuring transparency, inclusivity, and alignment with broader organisational goals.
- Support the ongoing development of your team by identifying skill gaps, creating tailored training opportunities, and providing constructive feedback and mentorship.
- Ensure the flawless delivery of content updates, product launches, and marketing initiatives for the Apple Store Online, Tmall Flagship Store, Douyin Store and Live stream, with a focus on the APAC region.
- Ensure end-to-end delivery with a customer-focused mindset, using sound judgment to prioritise and balance short-term business needs with long-term goals and global versus regional trade-offs.
- Optimise workloads and resources effectively, even under constrained situations, to meet ambitious deadlines.
- Partner with global DCM leaders to drive process improvements and foster collaboration across regions.
- Collaborate with business and technology counterparts to define and prioritise needs across corporate, platform, and regional demands.
- Work with DCM Optimisation team, Product Management, and Engineering teams to develop and implement scalable tools, processes, and KPIs that align with business objectives.
- 7+ years of experience in technology, operations or e-commerce with in-depth knowledge and experience of global, online content management for both web and mobile platforms.
- Able to accommodate flexible work schedule during critical business periods and participate as part of a global team
- Mandarin and English business proficiency
- 3+ years people management, ideally through a period of significant change, with a focus on developing and motivating a high performing team.
- An open, communicative, and reliable leader who is able to collaborate closely with cross-functional partners, organisational leaders, as well as direct reports.
- A technically-minded learner that is willing to roll up their sleeves to grasp the numerous tools and systems used across DCM every day.
- A thoughtful and organised problem-solver that can adapt to constant change and ambiguous situations while simultaneously driving multiple complex projects.
- Ability to remain calm and good-natured while experiencing ambitious deadlines.
- Exhibits high degree of ownership and accountability.
- Bachelor’s degree (BA/BS) or equivalent experience.
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