Head of IT

IT infrastructure 

• Own and manage our cloud and on-prem IT systems 

• MDM, IAM, SSO/MFA 

• EDR/Antivirus solutions, threat detection and response 

• Cloud-based email and collaboration 

• Cloud file storage services, permissions management, access provision 

• On-prem and cloud network setup and configuration (wired/wireless) 

• On-prem and cloud server management 

• VPN solution management (micro-segmentation, policies and rules) 

• Integrations between various IT systems 

• Linux and macOS endpoint management  

IT services delivery 

• Manage IT services delivery, ticketing system, IT support requests, act as a point of contact for on-site/remote end-user support in our offices in Germany and remote support in US (California) and APAC region 

• Execute IT onboarding/offboarding of full-time employees and contractors 

 Information security and compliance 

• Own and maintain controls and formal ISMS (information security management system) compliant with ISO27001 and TISAX standards 

• Act as a main point of contact for information security audits with third parties and auditors 

• Provide necessary information for customer information security questioners 

• Information security incidents management and readiness 

• Disaster recovery and business continuity 

Strategy and collaboration 

• Define and execute IT and infosec roadmap and strategy 

• Manage IT suppliers and vendor relations, act as a point of contact with various suppliers, manage renewals, cancellations, pricing negotiations 

• Collaborate with engineering and DevOps on various projects 

• Collaborate and oversee AI-related controls and secure AI solutions implementation 

• Support of business applications for various business functions (sales, HR, legal, etc.) 

• Document formal IT processes and policies, create new policies and update the existing ones 

• Bachelor’s degree or higher in computer science, engineering, or a related field — or equivalent work experience 

• Fluent in English (working proficiency in German is a plus) 

• At least 7 years of experience in IT with a combination of hands-on, IT support and managing IT function, establishing policies and processes, and implementing IT solutions end-to-end 

• Ability to coordinate work across different time zones and regions 

• Experience in administration of various systems such as Google Workspace (Gmail, GDrive, Chat), JumpCloud (or similar MDM/IAM), Microsoft 365 (Azure/Entra, SharePoint/OneDrive/Teams) 

• Experience in end-user devices management (centralized updates/patching, policies, encryption), deep understanding of Linux and MacOS management 

• Experience with SSO/MFA implementations 

• Experience in network management (Aruba, Fortinet, Cisco, Zscaler), solid understanding of network protocols, TCP/IP and OSI models, routing, DHCP, DNS, etc. 

• Experience in setting up and managing servers on-prem: virtualization, IPMI, RAID array management, specifically Linux servers 

• Solid understanding of AWS fundamentals (EC2, EBS, RDS, IAM) 

• Basic scripting skills is Bash, PowerShell, (Python knowledge is a plus) 

• Backup and restore best practices 

• Experience with monitoring and logging solutions