Application Operations Specialist I

Remote - Colombia

ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED

About the Role

The ideal IT Applications Support candidate should have a strong background in supporting a Microsoft Dynamics 365 Finance and Operations (ERP) environment with the skillset to support various modules across the enterprise system. The candidate should have knowledge to help build out requirements in the application to help facilitate the implementation of small projects with the ERP. This position will help gather, document, and review business requirements, and will work with a team of experienced Enterprise Architects, Technical Architects, other Developers, the Quality Assurance (QA) team. This position will have an in-depth understanding of unique business needs that are required to be processed within the D365 environment. The candidate will need to have excellent written and oral communication skills with all levels of business stakeholders.

Responsibilities

• Interfacing daily with the Finance, Accounting and Procurement teams in support of Microsoft D365 Finance and Operations (ERP)
• Taking ownership of issue resolution and communicating status updates on reported bugs from the business teams
• Coordinating between business teams and developers on code-related enhancements, including requirements gathering, testing, and deployment  
• Designing, building, and implementing system and data configuration enhancements  
• Supporting data quality maintenance that involves liaising with business teams, data stewards, auditing and reporting on data quality, and making core data or configuration changes as needed
• Proactively informing users of best practices to enhance productivity, improve efficiency, and increase general knowledge of Finance Automation applications  
• Driving and increasing user adoption and ensuring satisfaction, including delivering training and support to users  
• Staying current with periodic Microsoft D365 Finance Operations releases and leveraging the updates to provide optimized solutions for the business while maintaining cost effectiveness, system stability, and reliability  

Required Skills and Experience

• Bachelor’s degree in Accounting, Computer Science, Business Administration or equivalent work experience
• 1-2 years of experience in operational support for Microsoft D365 Finance Operations (ERP)
• Strong understanding of how automation applications can be leveraged to improve business processes and the bottom line  
• Expert functional understanding of systems, databases/database terminology  
• Proficiency in Microsoft Office applications – must be very capable with Excel (performing pivot tables, lookups, etc.)  
• Clear and articulate oral/written communication skills  
• Self-motivated to prioritize and execute complex tasks with time-sensitive deadlines  
• Proven analytical, evaluative, and problem-solving abilities  
• Strong team and customer service orientation  
• Fluency in written and spoken English at CEF B2 level or above

Preferred Skills and Experience

• 3-4 years of experience in Finance or Accounting, using Microsoft D365 Finance Operations (ERP)
• Proficient in using Microsoft Power BI Premium to develop and deliver reports and dashboards per stakeholder requirements
• Experience with interfaces to other applications such as Salesforce, Kantata and Azure integrations
• Experience working in Agile teams, leveraging Azure DevOps for user story and bug tracking
• Experience at a technology company and/or in education

About Blackboard

Blackboard advances teaching excellence and unlocks the full potential of technology to deliver meaningful outcomes. We empower institutions to deepen connections between educators and learners, inspire engagement, and drive long-term academic success across the full learner journey.  For more information, please visit www.blackboard.com. 

Candidates must be legally authorized to work in the country where the role is based at the time of hire and must maintain that authorization for the duration of employment. The company does not provide visa sponsorship or immigration support for this position.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.    

Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.