OT Support Operator

Job Summary:

We are seeking an OT Support Operator to handle hardware deployment, imaging, and hands-on support for our Operations Technology (OT) systems across the Anduril Connected Factory. This is an entry-to-associate level role focused on building machines, flashing images, deploying equipment, and providing basic technical support for factory hardware.

Key Responsibilities:

• Hardware Build & Deployment:
• Build and configure OT hardware including industrial PCs, control stations, and factory equipment.
• Flash operating system images and software packages onto devices following standard procedures.
• Test hardware to ensure proper functionality before deployment.
• Deploy configured hardware to factory locations across campus sites.
• Imaging & Configuration:
• Execute imaging operations using provided tools and instructions.
• Install software, drivers, and applications on factory systems.
• Verify that deployed systems are working correctly and meet requirements.
• Basic Technical Support:
• Provide first-line support for hardware issues and assist with troubleshooting.
• Handle incoming tickets for hardware deployments, replacements, and basic repairs.
• Perform equipment swaps and reimaging to resolve issues.
• Escalate complex problems to senior team members.
• Inventory & Asset Management:
• Track hardware inventory including devices, spare parts, and equipment.
• Maintain accurate records in asset management systems.
• Receive, inspect, and organize incoming hardware shipments.
• Assist with equipment returns and replacements.
• Documentation:
• Follow standard operating procedures for imaging and deployment tasks.
• Document deployment activities and issues in ticketing systems.
• Complete deployment checklists and records.
• Logistics Support:
• Coordinate hardware movement between campus locations.
• Support deployment activities during standard hours and occasionally during off-hours.
• Assist with equipment setup at various factory locations.

Requirements:

Experience:

• 1-3 years of experience in IT support, hardware deployment, desktop support, or related technical role.
• Experience building computers, installing operating systems, or working with hardware.
• Basic understanding of computer hardware and software installation.

Technical Skills:

• Comfortable building and assembling computer hardware.
• Familiarity with operating system installation and imaging processes.
• Basic troubleshooting skills for hardware and software issues.
• Ability to follow technical instructions and procedures.
• Basic computer skills including use of ticketing systems and documentation tools.
• Willingness to learn new tools and technologies.

Personal Attributes:

• Detail-oriented with focus on following procedures accurately.
• Good organizational skills and ability to manage tasks.
• Self-motivated and able to work with minimal supervision.
• Good communication skills for working with team members.
• Comfortable working in factory/industrial environments.
• Flexibility to occasionally work non-standard hours for deployments.
• Physical ability to lift and move equipment (up to 50 lbs) and perform hands-on work.

Education:

• High school diploma or equivalent required.
• Associate's degree or technical certification is a plus but not required.

Certifications:

• CompTIA A+ or similar certifications are a plus but not required.