ServiceNow Developer

ADVANCE YOUR CAREER. ADVANCE THE WORLD. 

At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. 

Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career.

ServiceNow Developer

Position Description: AMD is seeking a highly skilled ServiceNow Developer with strong expertise in ServiceNow applications (e.g. ITSM, ITOM, HRSD), platform configuration, custom application development, and integrations. The ideal candidate will bring strong AI/GenAI experience, including applied use of AI-driven automation. Additionally, the candidate will have hands-on experience delivering AI capabilities within the ServiceNow platform (e.g., Now Assist, Predictive Intelligence, Virtual Agent).

Key Responsibilities:

• Design, develop, and implement ServiceNow solutions, including custom applications, workflows, and integrations (using REST APIs, JDBC, MID servers, and Integration Hub) with a focus on keeping the instance as Out-of-the-Box as possible.
• Develop and maintain ServiceNow workflows, business rules, UI policies, ACLs, and notifications. 
• Collaborate with various teams to gather requirements and translate them into technical specifications.
• Design, develop, and implement AI‑driven solutions leveraging the ServiceNow platform.
• Troubleshoot and resolve issues with ServiceNow platform, configurations and customizations. 
• Provide expertise on technical questions related to the development of ServiceNow functions.
• Mentor junior developers and provide technical guidance and support. 
• Drive development using agile methodology and software development processes.
• Participate in ServiceNow upgrades, enhancements, and reviewing and aligning to instance health scans.
• Develop and maintain documentation for ServiceNow configurations and customizations. 
• Stay up to date with ServiceNow releases, new features, and best practices.
• Collaborate with the team to ensure timely and prioritized completion of deliverables.

Preferred Experience:

• 4-6 years of experience in the ServiceNow platform across administration and development.
• Strong knowledge of ServiceNow platform and architecture.
• Experience with ServiceNow ITSM and familiarity with ServiceNow HR Service Delivery, Application Portfolio Management/Enterprise Architecture, and/or ITOM applications (CMDB, Discovery, Event Management).
• Experience with ServiceNow Automated Test Framework and other testing tools.
• Experience with Virtual Agent and Now Assist or similar Generative AI solutions.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD).
• Familiarity with ITIL best practices is a plus.

Skills:

• Ability to analyze and estimate time required for technical solution design and implementation.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.

#L1-RG2

Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.  AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.